Shottenkirk Honda of Cartersville - Service Center

Logan, George, and Brittany were fantastic and I love my new Odyssey Van. I will definitely recommend Shottenkirk. new Odyssey Van. I will definitely recommend Shottenkirk. More

Cracked the washer on the drain plug and gave it back leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going back. More

Service ended up being completed in one day but communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no respo communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no response. We text 3 times throughout the day without a response. We called 3 times and left a voicemail. We did get a response around 1:30 saying they were looking at the car at that time. We didn’t hear anything and called again around 3:30. Finally a little after 4 we called the main number for them to track down our service representative. At that time, she said they were just now looking at the car. Fortunately it was a dead battery that was able to be replaced quickly and we picked up the car right at closing. However, the communication was severely lacking and it should not have taken that long to look at our car. More

The new cars lo The dealership looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . More

Im not sure why we bother to make appointments when it was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. More

The technician/technicians lied about the work that they completed on our van and they falsified the paperwork they provided to me. When I inquired about the dishonesty, one of the technicians showed contem completed on our van and they falsified the paperwork they provided to me. When I inquired about the dishonesty, one of the technicians showed contempt, was hostile, and displayed an negative unprofessional attitude, like he did not care. I do not believe that I can trust this dealership with any further repairs for our vehicle. I have provided thousands of dollars over the years to this dealership for their services. After this incident, I now have serious doubts about them. An independent, wide-range investigation should be conducted with this dealership. More

Service is great! they get your car in and out in The time they say they will. they get your car in and out in The time they say they will. More

Tyler bone and John and service are absolutely wonderful. Really enjoy working with them and the mechanics are great as well. Very knowledgeable. Really enjoy working with them and the mechanics are great as well. Very knowledgeable. More

Shottenkirk Honda of Cartersville ALWAYS takes care of our family vehicles. They are the only ones we trust. They are very communicative and thorough with the servicing of our cars/trucks. our family vehicles. They are the only ones we trust. They are very communicative and thorough with the servicing of our cars/trucks. More

Great dealer. I was able to drive in and drop off my car at my scheduled appointment time and they kept me informed of status. I was able to drive in and drop off my car at my scheduled appointment time and they kept me informed of status. More