Shottenkirk Honda of Huntsville

good service but when you make an appointment online and write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service. write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service. More

The service was prompt and efficient. The staff was courteous, helpful and informative. it was a positive experience The staff was courteous, helpful and informative. it was a positive experience More

Had appointment for oil change and tire rotation. Took 90 minutes. Rep did tell me it would take awhile re shop being backed up. Took 90 minutes. Rep did tell me it would take awhile re shop being backed up. More

Friendly. Kind. Efficient. Knowledgeable. Above and beyond. I love my new car. Great experience and worth my drive from NC. Kind. Efficient. Knowledgeable. Above and beyond. I love my new car. Great experience and worth my drive from NC. More

DeWayne was very helpful and had excellent product knowledge. He provided a straightforward and no pressure buying experience. knowledge. He provided a straightforward and no pressure buying experience. More

Kevin stepped up and made our service work better than it might have been for a service recall issue. Thanks to him we were very pleased. might have been for a service recall issue. Thanks to him we were very pleased. More

They have a great dealership and great service department. Process was simple and everyone was very helpful. department. Process was simple and everyone was very helpful. More

Great sales man-Matt and great service. This is our third car from them and will continue to shop there. This is our third car from them and will continue to shop there. More

I highly recommend working with Jackson. He was kind, knowledgeable and so helpful. He and Steve, Finance Manager, were a joy to work with throughout the entire process. Definitely recommend He was kind, knowledgeable and so helpful. He and Steve, Finance Manager, were a joy to work with throughout the entire process. Definitely recommend buying a car from This dealership. More

I've had to take the same issue to the service department multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and the timing chain. Each time, it exceeeds $1k. In addition, I went in for a tire rotation and they only rotated two tires. I know this because I had rim scrapes on the right side (front and back). After the rotation, the tires with the scrapes were on the back. Also, I've asked to stop receiving the nonstop courtesy calls each time I get one. The keep following up until you answer. Most of the time, they're while I'm at work. They refuse to listen. At this point, I've swapped one Honda out for another brand and about to swap the second. I've spent over $100k at this dealership and it's done nothing but get worse over the past 3 years. More