Shottenkirk Honda of Huntsville - Service Center

It was an easy and pleasant experience. It was the first time having my new vehicle serviced. The drop off point was very clean and open and it was a nasty rainy day. It was a quick and It was the first time having my new vehicle serviced. The drop off point was very clean and open and it was a nasty rainy day. It was a quick and uncomplicated drop off. Pick up was quick and easy as well. Both men I spoke with were very nice. My car was very clean when I picked it up. More

I was pleased with the service advisor and the service (it was only an oil and filter change) but very displeased about the new policy of charging 3% for credit card usage when the prices for the service (it was only an oil and filter change) but very displeased about the new policy of charging 3% for credit card usage when the prices for the service appears to have stayed the same, thus increasing the 'profit' for Shottenkirk. I'm going to start looking for another place to have my Honda get routine service. More

Wonderful service! The facility was very clean and sanitary. The staff was very nice and patient and went above and beyond to take care of my vehicle needs. The facility was very clean and sanitary. The staff was very nice and patient and went above and beyond to take care of my vehicle needs. More

Good service but credit card surcharge is lame. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. More

I have specifically asked for Scott since I initially purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. More

They are always so friendly and helpful! Service is handled in a timely manner and the staff is personable. Service is handled in a timely manner and the staff is personable. More

Personnel are all courteous and want to assist. Dwayne hill and Micah are very easy to work with and resolved issue for item due after buying my pilot. Dwayne hill and Micah are very easy to work with and resolved issue for item due after buying my pilot. More

Justin Gibbs is straightforward and honest. I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes w I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes who have to wait on their vehicles. The only thing that I would improve is that they need to offer more service specials. More

As always, I was greeted with a smile and my concerns were listened to. Scott Rockett, my service advisor made sure that he understood the issues and then checked to be certain that I didn’t have any sch were listened to. Scott Rockett, my service advisor made sure that he understood the issues and then checked to be certain that I didn’t have any scheduled maintenance that needed to be taken care of. I received a call giving me an update and confirming that the plan we had discussed was still good. My driver for the shuttle, was personable and was an excellent driver. It was a joy to ride with him. When I picked up my vehicle things were in order and ready for me. There was no extra waiting and I was checked out in a very short period of time. More

Justin Gibbs gave me a thorough explanation of all the findings of the car inspection. He went well above and beyond what any other service advisor has ever done. Please try to give him a raise, or otherw findings of the car inspection. He went well above and beyond what any other service advisor has ever done. Please try to give him a raise, or otherwise show appreciation for the jewel that he is. You want to keep him happy so that he will remain in your employment for a long time. More