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Shottenkirk Honda of Huntsville - Service Center

Huntsville, AL

4.8
849 Reviews

849 Reviews of Shottenkirk Honda of Huntsville - Service Center

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November 29, 2023

They performed service on my civic type r. I didn’t have any issues. Thanks. More

by MCKINNON.BRIAN.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Boustani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Shottenkirk Honda of Huntsville responded

MCKINNON.BRIAN.K, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Great customer service, and kept me updated on the service of my vehicle. Great job!! More

by BRIAN.ARTHUR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Shottenkirk Honda of Huntsville responded

BRIAN.ARTHUR, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

November 29, 2023

Told me to wait for washing the car. 1/2 hour later came back didn’t do anything just wasting my time. If you are not going to wash the car let me go don’t waste my time. I didn’t ask h More

by ALRIDEE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrion Crutcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Duffy
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Nov 30, 2023 -

Shottenkirk Honda of Huntsville responded

ALRIDEE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

November 28, 2023

Scott is always fantastic. He listens to my concerns, responds to my needs, and keeps me informed throughout the service process! More

by MARGARET.M.DWYER4.CIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Honda of Huntsville responded

Margaret, Thank you for choosing Shottenkirk Honda of Huntsville. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

November 28, 2023

We have always had a great experience with service and purchase of new cars at Shottenkirk! More

by JOHNWJILL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Reischauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Honda of Huntsville responded

John, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Huntsville.

November 26, 2023

Great service and friendly help. I'll use them again if I have the chance. More

by joshuamedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Boustani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 25, 2023

Keith is awesome. Do not let that man ever leave. He is a joy to interact with during shuttle service. More

by JBMIKACH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith (shuttle driver), Kevin Duffy
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Nov 27, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear Keith was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 25, 2023

The dealership is always on top of my cars needs. They are up front and informative More

by MNADOLNY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Boustani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Barbera
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Nov 27, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Huntsville to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2023

Scott & JR were excellent in helping me get my car safe for my Thanksgiving travel. Back wheel bearings replaced. Excellent service. More

by MEMEMARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2023

My sales person was FANTASTIC. the guy in the back that handles paperwork and financials was a bit sarcastic, and almost made me leave. He was rude and didn’t seem to value my time More

by AZHUDSON1998
Recommend Dealer
Yes
Employees Worked With
Steve Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terrance Pride
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for your review. While we are glad that we had the opportunity to work with you, we are sorry to hear that you found your experience with us here at Shottenkirk Honda of Huntsville to be anything less than 5 stars. Please don't hesitate to reach out if you'd be willing to discuss this issue in more detail. We value your business and would like to see what we can do to turn this around for you.

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