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Shottenkirk Honda of Huntsville - Service Center

Huntsville, AL

4.8
841 Reviews

841 Reviews of Shottenkirk Honda of Huntsville - Service Center

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September 12, 2023

Service was quick and good. Facility was clean. Minor complaint is that I had to book my service appointment 1 to 2 weeks in advance More

by TSLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Shottenkirk Honda of Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 12, 2023

My tech writer did an outstanding job of keeping me informed of the progress and cost associated with my repair. Customer waiting area is spacious and comfortable. Excellent job More

by MSPURVEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Shottenkirk Honda of Huntsville responded

MSPURVEY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at in the future!

September 11, 2023

Service department at this location is a flagship facility - other dealerships should strive to emulate! More

by KENERICKSON0036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

Ken, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Huntsville!

September 11, 2023

Good prompt service. Changed oil and filter. Rotated tires. Waiting area is very nice. Excellent snacks. More

by 56KL9TY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Barbera
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 11, 2023

Most professional, reliable, and honest dealership I have ever used in 40 years. I will recommend this dealership to all my friends. More

by ACKLOOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!

September 10, 2023

I was a loyal Jerry Damson customer because of the great service either on existing automobiles or with the purchase of automobiles. With the new owners the quality of service continues and this means a lot More

by JKMCALISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Boustani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 10, 2023

This location is clean, efficient, the staff are all friendly and helpful. I like the online scheduling. My car has always been taken right away and is always done before or by the time I've been told. More

by THBIGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 10, 2023

Excellent service, when I get a reply to my calls. I initially requested to have a wheel hub replaced. After 3 weeks of calls into Shottenkirk, I received no call-backs. It wasn't until a routine A More

by BABBLAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.

September 08, 2023

I can always count on Scott Rocket to handle my service needs professionally and efficiently. I trust him to keep me safely on the road. I use Shottenkirk for my service because Scott is there. More

by CAROL.DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Shottenkirk Honda of Huntsville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!

September 08, 2023

Unprofessional and not upfront about cost increases. Will not recommend the service department to anyone. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Weesner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Honda of Huntsville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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