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Shottenkirk Toyota - Service Center
Quincy, IL
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Shottenkirk Toyota - Service Center
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June 15, 2024
I just needed a simple oil change and tire rotation and they managed to botch the entire job. They also didn’t to a darn thing to try to fix what they messed up. Over filling the oil, trying to charge me f they managed to botch the entire job. They also didn’t to a darn thing to try to fix what they messed up. Over filling the oil, trying to charge me for a rounded off drain plug when I have always had my oil changed by them, leaving a bunch of oil around the oil filter and messing up the end of the threads on my wheel stud and trying to charge me about $150 to have them replace what they messed up. I wouldn’t recommend them to anyone. More
by KELSEYHEALEY14
Verified CustomerEmployees Worked With
Helpful June 15, 2024
Jordan was the one who worked on my sons truck and he was amazing ! The service manager is a joke and so isn’t one of his other staff members her name is Candy . She was rude and talked bad about me to other amazing ! The service manager is a joke and so isn’t one of his other staff members her name is Candy . She was rude and talked bad about me to others and it got back to me . She thought it would be funny to push my sons work back because I mad her made which resulted in them having my sons truck over a month ! When I addressed this incident with the service manager he basically covered her xxx and told me he would check into it and never did nor did he get back to me . He couldn’t even wave the 100.00 deductible for a customer who was done wrong and who is battling Stage 4 cancer . I even called and left the service manager a message and he still did not return my call . I can guarantee you they will never get anymore business from us ! More
by hardisty96
June 10, 2024
Sales and finance depts were great. From test drive to leaving I was there 2 hours. Service dept needs to have better communication with sales dept and managers. From test drive to leaving I was there 2 hours. Service dept needs to have better communication with sales dept and managers. More
by JOSPIL68
June 06, 2024
John examined my car problem. Explained me. ordered the part. Staff called me when part arrived. gave me appointment. then car was fixed Intime. Thanks. Explained me. ordered the part. Staff called me when part arrived. gave me appointment. then car was fixed Intime. Thanks. More
by YOGESHWR1
June 03, 2024
Shottenkirk Toyota has been my dealership for 20 years I wouldn’t go anywhere else wouldn’t go anywhere else More
by DOUGGRENELL2006
May 31, 2024
Was a very easy and pleasant experience with buying my first new truck. Would definitely go back first new truck. Would definitely go back More
by zmorrison70
May 25, 2024
We used to get xtra care like a nice clean car Now the dash doesn't even get wiped dash doesn't even get wiped More
by BRUNSELDON
Employees Worked With
May 19, 2024
Our salesman Rick was awesome! Honest, great to work with and made the experience-we had to get service on the car after the purchase and the service dept needs some work…lack of c Honest, great to work with and made the experience-we had to get service on the car after the purchase and the service dept needs some work…lack of communication that I was even coming in and the first person at the desk was less than welcoming. That was disappointing More
by NKLATT76
