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Showcase Honda - Service Center

Phoenix, AZ

4.7
1,071 Reviews

1,071 Reviews of Showcase Honda - Service Center

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August 27, 2024

Devin is always accommodating. He lets me know promptly what is going on. He does seem to have one issue... He always seems to go ABOVE and BEYOND to care for my vehicle! Thank More

by SOVEREIGN2021
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Suzuki
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2024

I had a great experience. The representative did an excellent job. The service was done quickly. Thank you. More

by erich.cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Austin has been a really good car manager for me and takes care of me, and my vehicle. He helps me keep my car maintained and running properly and if there is a mistake or any happens, they take full re More

by RONRAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hoopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Suzuki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Ventura, Daniel McCourt
August 23, 2024

Great service no complaints other than the wait time is a little bit long two hours More

by Jesus Javier Espinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roscoe Gist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

I waited for over 5 hours with no communication on what they were doing and there wasn’t even a for sure answer by the time I left. More

by B R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie
Aug 26, 2024 -

Showcase Honda responded

We understand how frustrating it can be to wait for an extended period without clear communication. This is certainly not the standard we aim to uphold. We would like to resolve this issue and ensure it doesn’t happen again. Please contact Sean Hoopes, our Service Director, at 602-274-3800. He will be able to address your concerns and provide a thorough update on your service.

August 22, 2024

Greated quickly by the service department. Clean waiting room. After the work was completed Austin came to let me know and completed my service quickly. More

by TIACHUCHU
Recommend Dealer
Yes
Employees Worked With
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the gentleman who greeted me and took care of me
August 22, 2024

Very attentive and it's always a smooth process to get work done. Area is also kept clean and tidy More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hoopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Suzuki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Ostos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Eshelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Ventura, Daniel McCourt
August 21, 2024

Service was completed timely and the priority repairs needed were suggested. I appreciated the service I received. More

by RHA1372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Czerwinski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Showcase Honda responded

Thank you for sharing your experience with us. We're thrilled to hear that you found our service timely and helpful. Our team always strives to prioritize necessary repairs to ensure our customers are satisfied. We hope to serve you again in the future.

August 21, 2024

Always fair and professional. Timely and courteous. Work completed on time.. Didnt have to wait. More

by IHATE2PUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard York
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Had to return a second time to fix a minor issue which was corrected. Otherwise the team did an excellent job. More

by CRAIG.MATHENY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Ventura
Aug 21, 2024 -

Showcase Honda responded

Hi Craig, thank you for your feedback. We're glad to hear that our team was able to address the issue for you on your second visit. We appreciate your business and look forward to serving you again in the future.

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