Showcase Honda - Service Center

Showcase Honda responded

Thank you for taking the time to share your recent experience with us. We apologize sincerely for the issues you encountered during your visit to our service department. Providing transparent and respectful service is essential to us, and we regret that we did not meet your expectations on this occasion. We apologize for any confusion or discomfort caused by our attempts to recommend additional services. It is always our intention to provide recommendations based on the maintenance needs of your vehicle, ensuring its optimal performance and safety. However, we understand that our approach may not have aligned with your expectations, and we apologize if this caused any inconvenience. Regarding the incorrect invoice and the subsequent issues with your car battery and starting process, we sincerely apologize for the inconvenience this has caused. This is certainly not the experience we want for our customers, and we understand the importance of accurate documentation and the proper functioning of your vehicle. To discuss your concerns further and to address these issues promptly, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to resolving any outstanding issues and ensuring your satisfaction with our service. We appreciate your feedback as it helps us to improve our service standards. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right for you.

Showcase Honda responded

Thank you for sharing your feedback with us. We are disappointed to hear about your recent experiences at our dealership and sincerely apologize for any frustration or inconvenience caused. Ensuring transparent pricing and providing exceptional service are fundamental to us, and we regret that we did not meet your expectations in this regard. We understand your concerns regarding pricing and any perceived changes in our service policies. Your feedback is crucial as it helps us to continuously improve and address areas of concern. Regarding your discomfort in our waiting area, we apologize if it did not meet your expectations for comfort and convenience. We strive to provide a welcoming environment for all our customers, and we regret if we fell short in this aspect during your visits. To discuss your concerns further and to address any specific issues, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your perception of our dealership in the future.