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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
674 Reviews
Call Service Center (626) 879-2966

674 Reviews of Sierra Chevrolet of Monrovia - Service Center

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May 31, 2024

Bad customer care . Person use my email and I have asked to be removed from this list and still have not been removed. More

by bdmjem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Cardiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
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Jun 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback. We take your concerns seriously and will share them with our team to get this taken care of promptly. If there is anything else you would like to discuss, please feel free to contact us directly. Sincerely, The Sierra Chevrolet Team

May 31, 2024

Services and employes awesome and very helpful. Thank you for great customer service and updates More

by wpuhbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the kind words! We're thrilled to hear about your positive experience with Sierra Chevrolet. We always aim to provide excellent service and support and are thrilled this was the case for you. Please feel free to reach out if you need anything else in the future. See you next time! Sincerely, The Sierra Chevrolet Team

May 28, 2024

I love the friendly atmosphere and knowledgeable service people like Joe. He always makes you feel welcome! More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words and 5-star rating! We're thrilled to hear that you enjoyed the friendly atmosphere at Sierra Chevrolet and received knowledgeable service from Joe. We appreciate your feedback and look forward to welcoming you back. Sincerely, The Sierra Chevrolet Team

May 27, 2024

Friendly, clean, knowledgeable. They were efficient, fast. Easy to make an appointment and very helpful. More

by tory_too
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your car needs and for taking the time to share your positive experience, Tory. We are delighted to hear that you found our team friendly, knowledgeable, and efficient. We appreciate your kind words and look forward to assisting you with any future car services or purchases. Thank you again for your support! Sincerely, The Sierra Chevrolet Team

May 27, 2024

Tanya’s demeanor was very condescending and I won’t be returning to this location for any further service. More

by KRYSTALROJO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback, Krystal. We're disappointed to hear about your experience with our staff. At Sierra Chevrolet, we aim to provide exceptional service. Please reach out to us directly so we can address your concerns and work towards a positive resolution. Sincerely, The Sierra Chevrolet Team

May 27, 2024

John Twiford will be missed and he was an excellant manager, Shawn Suchanek is very good and should he continue with his current work ethic and performance should continue to excel. Jeremy Cesena is r More

by KENNETH HOEVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Suchanek; Jeremy Cesena
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May 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your detailed and positive feedback! We appreciate your kind words about our team members. We are glad that they have provided you with excellent service. Your recognition of their hard work means a lot to us. Should you need anything in the future, please do not hesitate to reach out. Thank you for choosing Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

May 25, 2024

I was taken care of immediately and was out of there in an hour and a half. Very happy More

by NZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your vehicle needs! We are delighted to hear that you had a positive experience with us. We strive to provide efficient service to all our customers and are glad this was the case for you. We appreciate your feedback and look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

May 24, 2024

Took care of my warranty quickly and efficiently while communicating with me through the entire process. My service manager, Joe, was fantastic! More

by JARRIDWHITNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Jarrid, for your positive review and kind words about Sierra Chevrolet! We are thrilled to hear that Joe provided you with fantastic service and efficiently handled your warranty. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

May 23, 2024

Everything was great. Shawn was on top of everything. Got my truck back right away. Customer service was great. More

by ricknicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn 5stars
Report | Print
May 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Rick! We are thrilled to hear about your positive experience at Sierra Chevrolet. Shawn truly goes above and beyond for our customers. We appreciate your kind words and look forward to assisting you in the future. Thank you for choosing Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

May 23, 2024

Excellent communication and easy to schedule as an initial walk in. My vehicle was returned fast and clean. More

by Enoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy 5 stars
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May 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Enoc, for sharing your positive experience with Sierra Chevrolet on DealerRater. We're delighted to hear that you found our communication excellent and the service fast and efficient. We appreciate your kind words and look forward to serving you again in the future. Sincerely, The Sierra Chevrolet Team

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