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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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June 27, 2021

It is so easy to get my vehicles serviced here. They always do a great job. Communication is good. More

by jsleonard18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2021

They will keep my Prius on the road for 50 years because they care about me as a person not just a customer. More

by yv201104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2021

I’ve had nothing but 100% satisfaction with Sierra Toyota. I highly recommend them for sales and service. More

by john.stromberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Very professional and friendly service. Conversational, not confrontational. Will return for service needs. More

by rlbrown313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Pena
June 25, 2021

Great service department,,and dealership,very friendly, and helpful,vgreat salesmen More

by PINNIXR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Humberto was awesome. Work was completed beyond my expectations. The attention to detail and care that went into my car made it feel like they were taking care of their own car. I will be back and wi More

by Dwigmaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
June 25, 2021

Fast efficient service and no surprises. Customer service was great, as a loyal Toyota customer I feel fortunate that Sierra Vista has such a well run dealership. More

by Martin Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Always helpful and complete work on time. Prices are very good. More

by far50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Brake and tire measurements were inconsistent with the Brake and tire measurements were inconsistent with the last service More

by blainesemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Pena
Jun 25, 2021 -

blainesemail responded

I have used Sierra Toyota since buying my vehicle new in 2007 for everything except after market rims. The experience has always been at least good with most excellent. This service the brake and tire measurements were inconsistent with the last service (my brake calibers grew). Austin the service manager did offer to let me bring the vehicle back in and remeasure with me in the bay, but since the tires are almost brand new and the brakes are well within limits I didn't bother. What does make one ponder is what else in the service checklist was skipped. I've always said if they actually do everything on the service checklist this is a great service deal, the question is which technician and if it is all getting done when you find inconsistencies after a service. I always compare my last service with the current service info provided...

June 25, 2021

They make you feel that your needs are important to them More

by preston.a.scull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
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