Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Silver Star Motors
Long Island City, NY
784 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 784 reviews
September 30, 2020
Carol takes care of you, you feel like she’s on top of your service. Friendly environment and easy to access. Just go there and ask for her. your service. Friendly environment and easy to access. Just go there and ask for her. More
by Willy G
Employees Worked With
Jeannette Lawton, Carol Morin
Helpful September 29, 2020
Cindy Casas was very very helpful Understood my problem. Cindy Casas was very very helpful Understood my problem. Time was an issue for me. Cut 4 hours down to 2 hours wait time. Thanks Cindy Casas was very very helpful Understood my problem. Time was an issue for me. Cut 4 hours down to 2 hours wait time. Thanks More
by ralphsealey
Employees Worked With
September 29, 2020
My car service experience with Carol from Silver Star Motors was great. She went above and beyond to help me with my car issues. I am very happy with her excellent service. Motors was great. She went above and beyond to help me with my car issues. I am very happy with her excellent service. More
by rubinashiblee
Employees Worked With
Carol Morin
September 28, 2020
My service experience here was fantastic. In particular my service contact and handler Rasel. Extremely friendly, fair, has a love for cars motorcycles, something that i feel adds a lot to how the person c my service contact and handler Rasel. Extremely friendly, fair, has a love for cars motorcycles, something that i feel adds a lot to how the person cares about your vehicle. More
by C300
Employees Worked With
Rasel Nahar
September 25, 2020
Carol was professional and friendly. She talked me through the whole process of my first annual service check. She answered my questions and I get I had all the info I needed. The car was done within through the whole process of my first annual service check. She answered my questions and I get I had all the info I needed. The car was done within and hour and a half as promised. Great service. More
by antnyp73
Employees Worked With
Carol Morin
September 25, 2020
Brought my car in for service. Cindy Casas was very friendly and attentive made sure everything was well with my service. Excellent customer service. THANK YOU! friendly and attentive made sure everything was well with my service. Excellent customer service. THANK YOU! More
by Barbara
Employees Worked With
September 24, 2020
They are great picked up car Did the service on it They are great picked up car Did the service on it Returned car to me made it very easy for me thanks for great service They are great picked up car Did the service on it Returned car to me made it very easy for me thanks for great service More
by kennymosk
September 24, 2020
I brought my S series Mercedes to Siver Star motors. My service advisor was Cindy Casas, she was very professional and knowledgeable concerning my service needs and arranging my loaner car. I will definite service advisor was Cindy Casas, she was very professional and knowledgeable concerning my service needs and arranging my loaner car. I will definitely be a returning customer. More
by hpaul1030
Employees Worked With
September 21, 2020
Carol Morin, Senior Customer Service Advisor is outstanding. She always kept me informed along the way while my car was being serviced. I was always updated and know exactly what was expected. G outstanding. She always kept me informed along the way while my car was being serviced. I was always updated and know exactly what was expected. Great customer service. Thank you. More
by delgado104
Employees Worked With
Carol Morin
September 20, 2020
Carol is a great, very professional service advisor. Best experience I ever had at Mercedes. Fast, very friendly, was able to answer all my questions. Highly recommended experience I ever had at Mercedes. Fast, very friendly, was able to answer all my questions. Highly recommended More
by Alex
Employees Worked With
Carol Morin
