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Silver Star Motors
Long Island City, NY
785 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 785 reviews
September 20, 2020
Carol is a great, very professional service advisor. Best experience I ever had at Mercedes. Fast, very friendly, was able to answer all my questions. Highly recommended experience I ever had at Mercedes. Fast, very friendly, was able to answer all my questions. Highly recommended More
by Alex
Employees Worked With
Carol Morin
Helpful September 19, 2020
Excellent service. Carlos the service adviser was extremely attentive and courteous. They were able to identify the problem and offer me solutions. The communication was excellent throughout the expe extremely attentive and courteous. They were able to identify the problem and offer me solutions. The communication was excellent throughout the experience. More
by Lcy
September 18, 2020
Carol was best service adviser really take care like VIP. She explain the service and also the work needs to be done providing the Uber to my house and back to the dealer best service She explain the service and also the work needs to be done providing the Uber to my house and back to the dealer best service More
by Jay
Employees Worked With
September 18, 2020
Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. More
by Peter543
Employees Worked With
Carol Morin
September 17, 2020
Great service. Took care of my service request in a timely and professional manner. Also, followed to make sure I had a good experience. I will be back. timely and professional manner. Also, followed to make sure I had a good experience. I will be back. More
by dpgiannakakis
Employees Worked With
September 16, 2020
All my maintenance visits for the past 6 years have been exceptional. The last two the best with Cindy Casas of Silverstar motors in NewYork exceptional. The last two the best with Cindy Casas of Silverstar motors in NewYork More
by Gyee3
September 14, 2020
well im new to silver star 1st mercedes leased the glb 250 from cliff great sales guy very helpful had a issue took it in had to wait a while but Carol she does it all great energy wow just really made th 250 from cliff great sales guy very helpful had a issue took it in had to wait a while but Carol she does it all great energy wow just really made the long wait relaxing and always checked on you to make sure your comfortable and ok priceless 1st time meeting her and she left a great impact on me got me a loaner and really followed up on my situation which really helped so carol 10 stars keep up the good work jerry new customer glb 250. More
by Carolina1938
Employees Worked With
Carol Morin
September 11, 2020
Carol the Service advisor is awesome! She is very helpful and does everything she can to make your experience smooth. She easily accomodates you even when the schedule is very busy. and does everything she can to make your experience smooth. She easily accomodates you even when the schedule is very busy. More
by joa32
Employees Worked With
Carol Morin
September 11, 2020
Jacqueline Chait is a professional sales person at Silverstar Mercedes with lots of patience. She got me the best price for my trade in and got me into the 2020 GLE 450 I love. She put a lot of effo Silverstar Mercedes with lots of patience. She got me the best price for my trade in and got me into the 2020 GLE 450 I love. She put a lot of effort into getting me into the GLE I wanted and we both wanted to make sure I loved it. Thank you Jacqueline!!! More
by cvierarn1
Employees Worked With
Jacqueline Chait
September 09, 2020
My service advisor Carol made my first service appointment a pleasant and relaxed experience. Her knowledge and great personality were very evident. Great environment and staff appointment a pleasant and relaxed experience. Her knowledge and great personality were very evident. Great environment and staff More
by dmillette
Employees Worked With
Carol Morin
