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Silver Star Motors
Long Island City, NY
802 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 802 reviews
February 08, 2020
Poor Customer Experience Converted to Happy Customer I spent a few hours here on a weekend just to find out that they offer about 60% of Kelly's Blue Book Value for my trade-in (an old Porsche). I under I spent a few hours here on a weekend just to find out that they offer about 60% of Kelly's Blue Book Value for my trade-in (an old Porsche). I understand that car dealerships make a profit on trade-ins, but when I was first helped, the salesman (Hakeem) said that they are KBB certified and that I would get a fair deal. While I walked out of the sales room disappointed, I followed up on Monday and spoke with a customer service representative who truly listened to my feedback and was proactive in apologizing and taking accountability. At the end of the conversation we came to terms on a very fair sale. I give Silver Star a ton of credit for following through and putting in the effort to change a disappointing experience. More
by Shawtime
Employees Worked With
Luis Duran, Hakeem Morrison
January 23, 2020
BEWARE OF SCAM ARTISTS and they will RUIN your credit report I went to purchase a vehicle and they illegally took it upon themselves to run my credit about 14 times, YES 14 TIMES. I thought they would run my cre I went to purchase a vehicle and they illegally took it upon themselves to run my credit about 14 times, YES 14 TIMES. I thought they would run my credit 1 time but I found out 2 weeks later that they ran it 14 separate times. My credit score immediately dropped over 60 points because of this. I told them to take it off the unauthorized inquiries because it's customer credit abuse and they ignored me. Trust me, there are other dealers to work with, these people are scam artists. I will now report them to NYS Attorney Generals office because it's illegal. Ladies and gentlemen, look at the reviews because they speak for themselves. More
by Nelson Nigel
Employees Worked With
Alix Jones
December 15, 2019
Amazing Experience Ms. Jacqueline Chiat was very helpful in buying a used car. I wasn’t expecting to change my car at this moment but she found me a deal that worked. Ms. Jacqueline Chiat was very helpful in buying a used car. I wasn’t expecting to change my car at this moment but she found me a deal that worked. She was very professional . Thanks. More
by ants1231
Employees Worked With
Jacqueline Chait
December 11, 2019
Great customer care. Very professional . I worked with Reda and mike and it amazing experience Got exactly what I wanted Highly recommended, great staff, I plan on coming here for many cars . I worked with Reda and mike and it amazing experience Got exactly what I wanted Highly recommended, great staff, I plan on coming here for many cars. More
by djunco00
Employees Worked With
Reda Bouattoura, Bob DiMaio
December 04, 2019
Excellent experience. Jacquie is the best Buying a new car is always stressful but Jacquie made the whole process enjoyable. She was extremely professional and at the same time caring and pat Buying a new car is always stressful but Jacquie made the whole process enjoyable. She was extremely professional and at the same time caring and patient.. I was not even planning to buy a car the day I went to Silver Star Motor...I wanted to visit other places before buying. However, everybody was so nice and welcoming and Jacquie showed so much interest in finding out what I really wanted, that I ended buying my C300 that same day. At the end of the day I had a beautiful car and I was a very happy camper. Thank you Jacquie...you are the best. More
by Loreto
Employees Worked With
Bob DiMaio, Jacqueline Chait, Gregory Diebold
December 03, 2019
Great Experience Working with Jacqueline and the staff was a pleasure and they went out of their way to make it an excellent experience and would highly recommend. Working with Jacqueline and the staff was a pleasure and they went out of their way to make it an excellent experience and would highly recommend. More
by swise66194
Employees Worked With
Bob DiMaio, Mike Balagyozyan, Jacqueline Chait
December 02, 2019
Excellent prices and very professional! Got amazing deals on both the 2020 C300 and GLE 350. Thank you! Bob was also very progressional. Enjoyed working with them both. on both the 2020 C300 and GLE 350. Thank you! Bob was also very progressional. Enjoyed working with them both. More
by HKumar
Employees Worked With
Bob DiMaio, Jacqueline Chait
November 27, 2019
This is my 2nd time working with Jacqueline Chait I highly recommend her as she is professional, knowledgeable and personable , dedicated to her customers needs.. As stressful as it is in purchasing a highly recommend her as she is professional, knowledgeable and personable , dedicated to her customers needs.. As stressful as it is in purchasing a new or pre owned vehicle Jacqueline’s experience will put you at ease and help achieve the purchase of your new vehicle!!Go see Jacqueline Chait at Silver Star Motors!!! More
by F.J.
Employees Worked With
Jacqueline Chait
November 25, 2019
Staff was amazing. They treat you like family. They work with your budget and get the deal done. This is my 2nd purchase from them and things only got better. with your budget and get the deal done. This is my 2nd purchase from them and things only got better. More
by Anthony117a
November 15, 2019
Great service came in today looking for a Mercedes Benz. The process was very transparent and easy. The service provided was very personalized and efficient. highly came in today looking for a Mercedes Benz. The process was very transparent and easy. The service provided was very personalized and efficient. highly recommend any person or institution that is looking for a Mercedes Benz New or used to come and visit Silver Star Motors. I worked with Julian Gonzales the GM and Antony Toro the sales person who assited us in the purchase; they are the best. Thank you Silver Star More
by pennsanto6
Employees Worked With
Bob DiMaio, Julian Gonzalez, Antony Toro
