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Skyline Ford

Salem, OR

4.5
3,529 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,529 reviews

March 25, 2023

Overall it was a good experience and we love our Bronco. Still waiting for our floor mats to arrive plus the spare key was lost prior to our purchase. Korey was great to work with! More

by ROKINIZAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Miller, Marc Merzenich
Apr 13, 2023 -

Skyline Ford responded

We will have floor mats in hand soon! Thank you for choosing Skyline Ford, and we look forward to continuing to provide you with outstanding service in the future.

March 24, 2023

Julian provided excellent customer service! He definitely went above and beyond helping us with all our questions. He was always prompt getting back to us when we called, would highly recommend More

by J & N McKinley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

Our goal is always to go above and beyond! Thank you for choosing Skyline Ford!

March 24, 2023

Julian was a amazing salesperson he helped me get intoy very first car and found me a really good loan with credit union I recommend seeing him if you need a car Thank U Julian More

by Tomivy15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We appreciate your recommendation. Thank you for choosing Skyline Ford!

March 22, 2023

Willy, Jordyn and Jenny were a pleasure to work with. The technicians do a great job as well. More

by Zane
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenny, Willy, Jordyn
Mar 24, 2023 -

Skyline Ford responded

Thank you for the review. Thank you for choosing Skyline Ford!

March 22, 2023

Recall work was done quickly and I received word when it was completed. The only hard part was I didn’t have an idea for how long it was going to take. I live 20 minutes away and if I had known it was goi More

by TODDELLIS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

We're glad we could get your recall done and have you back on the road. Thank you for choosing Skyline Ford!

March 22, 2023

Brought my car in to get Ford sync update and now my entire media system is unusable. Dealership claims it is not their fault. Also refused refund of $169.00 service charge in which the update was not c More

by FocusMuted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Marr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We're sorry to hear about your negative experience with our Ford dealership. We'd like to investigate the issue further and find a solution to get your media system back up and running. Give us a call and ask for Jim Agur or shoot an email to jima@skylineforddirect.com

March 21, 2023

Fast service and straight to the point. Didn’t haggle on the price. Easy no pressure More

by sullivanbrandon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We like to put our best price right up front. Thank you for choosing Skyline Ford!

March 21, 2023

I had a very pleasant experience with Skyline Ford. Very professional and friendly. I will recommend them to anyone who needs service, body work, or a vehicle. Thanks Skyline. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 24, 2023 -

Skyline Ford responded

We appreciate every recommendation. Thank you for choosing Skyline Ford!

March 20, 2023

Parts were prepaid when service appointment was made over the phone. Upon completion of work I was billed for parts a second time. Cashier didn't catch the error I did. The bill was corrected after I compla More

by Macsdblk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We're glad we could get things sorted out and thank you for this review.

March 19, 2023

The service department at Skyline Ford is excellent! I have never met so many wonderful caring people there in my life. Vince thank for all you do! Mark excellent scheduler. John Marr Amazing person. M More

by Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

We always try to take our customer care to the next level. Thank you for choosing Skyline Ford!

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