Sloane Toyota Glenside - Service Center

I have been coming to Sloane Toyota for over 25 years and service has always been excellent the people have always been excellent and my service advisor Alan is excellent also I would recommend highly to any service has always been excellent the people have always been excellent and my service advisor Alan is excellent also I would recommend highly to anyone to go to Sloane Toyota great service great people More

Great job diagnosising the problem. All the people I interacted with were very kind and helpful. All the people I interacted with were very kind and helpful. More

Hi! Once again excellent service. I received my RAV4 weather mats and they fit perfect. My wait time was super quick. Everyone are very helpful and read Once again excellent service. I received my RAV4 weather mats and they fit perfect. My wait time was super quick. Everyone are very helpful and ready to serve. Val More

Quick in and out. .We’ll done!!! Be back in 5,000 miles👍🏻thanks Mello and the team…A plus service.. .We’ll done!!! Be back in 5,000 miles👍🏻thanks Mello and the team…A plus service.. More

They actually do seem to care about taking care if their customers. That is unusual. customers. That is unusual. More

Sloan Toyota is the best very professional. staff friendly very patient and will do what ever it takes to get you a good deal and to get you the car of your dreams. staff friendly very patient and will do what ever it takes to get you a good deal and to get you the car of your dreams. More

Extremely poor communication and unable to meet expectations of deadlines. Also did not notate actual parameters of services provided. expectations of deadlines. Also did not notate actual parameters of services provided. More

Can I give less than one star? Like all dealers, they will bend over backward and blow your phone up to sell you a car. But when it comes to service, they won't return your call. I just tried doing a will bend over backward and blow your phone up to sell you a car. But when it comes to service, they won't return your call. I just tried doing a live chat to schedule service. I told them I left 5 messages with 2 local dealers (Philadelphia and Glenside) and never received a callback. Their response was "someone will contact you tomorrow" and they disconnected the chat! I love my car but the service that you receive after you buy (at least in the Philadelphia area) is pathetic and unacceptable! I have had my car in a few times and the actual service team was great. However, the people they have in the scheduling department clearly don't know what they are doing and do not care about providing good service. I'm very disappointed. Not to mention that the 2 dealers do not share records. So I had my car inspected in May at the Glenside location because Philly didn't have any appointments open. A month later Philly called me to tell me that I am overdue for my inspection. I told them it was just done in Glenside. She wasn't able to tell me what else was needed because they don't share records. I have been calling since to try to get someone to do a safety inspection and anything else I may need and they have not called me back. Also, I purchased the extended tire warranty that is supposed to include the replacement of my tires for any reason. There was a defect in one of the tires so I called the dealer to have the tire replaced. I noticed that instead of replacing it, they rotated the tires. So now the defective tire is just on a different wheel. Again, I love my car but I am just so disappointed with the stress of trying to get an appointment for service. I am hoping that when I move the new dealer in my area will be better. More

I asked for the Sirius XM to be added to my infotainment system and it was not. They had my car for a full day and did not complete the job or communicate that they were unable to do so. system and it was not. They had my car for a full day and did not complete the job or communicate that they were unable to do so. More

The experience was truly amazing and I would highly recommend Don Kim to my family recommend Don Kim to my family More