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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,686 Reviews
Call Service Center (978) 372-2552

1,686 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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March 29, 2023

people are professional service dept dependable and always willing to serve and help answer questions More

by ADRACUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 24, 2023

Took My car for recalls - also had an issue that needed looking into - gave me a loaner car for the day - took care of recalls and service issue in a timely manner - was also informed of what my services i More

by BJDESALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 24, 2023

They did what I asked for and provided me with the information that I needed to make an informed decision., also a very knowledgeable service person I will definitely be a return customer More

by Mercedes
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
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Mar 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
March 24, 2023

Good service knowledge people and friendly They treat us very good and explain to us step bystep More

by maymaroun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 24, 2023

Great team- is great means great service. And a waked cad and appointment on time More

by Fneidhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
March 23, 2023

Excellent service as always. Very professional staff who go above & beyond to take car of my car and me More

by ENHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with Craig and our team. We're glad to hear we delivered such a great experience!

Helpful
March 22, 2023

Craig Tedeschi was wonderful. He did a great job dealing with my insurance company and kept me informed. He also took care of my normal service. More

by JAYGOLF64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Smith Motor Sales of Haverhill Inc responded

Jay, Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. Craig and our team appreciate your business and hope to see you again soon!

Helpful
March 21, 2023

Friendly and professional fast service no waiting car wash after service will definitely recommend the dealership for service More

by TRUNGHO142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 21, 2023

Never fixed the parking light as requested. There probably didn’t do the road check as stated on invoice More

by ROBERT.NICOLORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Smith Motor Sales of Haverhill Inc responded

Robert, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
March 17, 2023

Very unprofessional they don’t give you any reason why what service they did to the car they give you a receipt you all set More

by escobar_02141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Tedeschi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
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