Smithtown Toyota

I had a very comfortable visit with Lou. No hard sell. Very knowledge and satisfied my every need. No hard sell. Very knowledge and satisfied my every need. More

The dealership has a pretty good selection of cars at reasonable prices. However, the place does feel a little bit sketchy and shady. I worked with Sean Miller in the used sales department. He seemed reasonable prices. However, the place does feel a little bit sketchy and shady. I worked with Sean Miller in the used sales department. He seemed quite enthusiastic and helpful during both our first and second visits, and he let us test-drive the car twice with two drivers. However, during the test drive, he was kind of rushing us — sending several messages and making 2 or 3 phone calls to me while driving. When it came to numbers, we had worked something out and were planning to return to check out the vehicle again and likely pick it up — we just needed another driver with us, so we came a second time. But when we returned, Sean acted as if we hadn’t negotiated anything. He made it seem like we were making up the number — a number that came literally word-for-word from his own mouth, as well as his manager’s. Then he put on a full-blown performance in front of the buyer (my dad). It didn’t take long for him to pierce through his mask. We repeated the exact same number he gave us a couple of days prior, and suddenly he says, “You got the wrong manager,” and “I never said that.” He then calls his manager and goes, “I got these good people here, and I really wanted to help them. Can we give it to them for $500 off?” — as if he was doing us a favor. He basically made us renegotiate, this time for a higher price than what we were originally told — even though the market value had dropped over $1,500, including on their own website. Then came one of the most bizarre moments: he raises his voice and says, “It can’t always be about YOU YOU YOU,” in a loud and aggressive manner. He even said we shouldn’t be negotiating over a few hundred dollars because we have high-paying jobs. If it were truly all about us, we would’ve asked for the truck at half price. On top of all that, he lied about the truck and some of its features. Sure, maybe he didn’t know everything, but if you’re going to sell a vehicle, at least learn the facts instead of making things up just to close the sale. He claimed the truck had just come in — but when I checked literally a few minutes later, I found out it had been sitting on the lot for nearly three and a half months. This is definitely a negative review, primarily focused on the shadiness and lack of manners or customer service skills in the used department. You’re trying to sell US CARS, not earn OSCARS — so quit the act. Ironically, the online reps do a much better job and are actually timely and respectful. Do yourself a favor and work with another dealership. Save yourself the frustration and avoid the shady business going on here. More

The people were really friendly. The sales representative that helped me was very nice and professional. They answered all my questions and gave me all the information that I needed. The sales representative that helped me was very nice and professional. They answered all my questions and gave me all the information that I needed. More

Just leased a Highlander with sales rep. Louis Bilous. He was very helpful, polite and professional through the whole process. Highly recommend Louis and the whole staff at Smithtown Toyot Louis Bilous. He was very helpful, polite and professional through the whole process. Highly recommend Louis and the whole staff at Smithtown Toyota. When I picked up the vehicle, Louis thoroughly explained all the different functions and how to use them. More

No nonsense, quick, friendly, great service in all departments, Rob was honest and informative and responsive departments, Rob was honest and informative and responsive More

I have to say Mike K in used cars was very helpful and aimed to please and John in finance was also terrific and the whole car buying experience was very smooth I would buy another car at smithtown Toyota aimed to please and John in finance was also terrific and the whole car buying experience was very smooth I would buy another car at smithtown Toyota! More

Best experience purchasing a car Allteam members were polite and professional Sales associate Louis M Bilous was provided details and respected He was so patient We arrived before closing time but Louis polite and professional Sales associate Louis M Bilous was provided details and respected He was so patient We arrived before closing time but Louis and other team members stayed with us Buying a car was very easy and simple Thank you Louis M Bilous More

I bought a Tacoma from Louis Bilous in early June, the experience with him as well as all the people I dealt with through out the process was very pleasant. I came in about a month prior when I was beginn experience with him as well as all the people I dealt with through out the process was very pleasant. I came in about a month prior when I was beginning my search for a new vehicle and dealt with Louis then, I specifically asked for him when I came back the second time and he found me exactly what I was looking for that same day. More

The Sales Rep Louis Bilous and the finance rep Diego Rivas along with manager Lance Farley were all exceptional. Lou was very patient and spent a lot of time explaining how each thing worked in the c Rivas along with manager Lance Farley were all exceptional. Lou was very patient and spent a lot of time explaining how each thing worked in the car. I would highly recommend all of them. More

I’ve been a loyal customer with this dealership. I’ve purchased 4 Toyotas. And I always service my car with them. They are reliable and trustworthy. My recent experience with Robert Schappert in f I’ve purchased 4 Toyotas. And I always service my car with them. They are reliable and trustworthy. My recent experience with Robert Schappert in finding the right vehicle for me at this time in my life was fantastic. I test drove cars and made my selection based on his expertise. Robert was so patient and kind while explaining all the gadgets and functionality of my new vehicle. The business manager Rocky Dentici was equally attentive and friendly and helpful. Very easy to talk to. Patient answering my many questions. Both gentlemen were respectful and knowledgeable. I would rate them and the Smithtown Toyota dealership 💯%. More