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Smithtown Toyota

Smithtown, NY

4.8
1,185 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,185 reviews

May 01, 2025

This is the 3rd car we have purchased from Smithtown Toyota. Lou was a great sales representative More

by JBH
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you've purchased your third car from Smithtown Toyota and that Lou provided you with great service. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 28, 2025

The staff at Smithtown Toyota is Fantastic! My sales representative Mr. Lou Bilous is a professional that plays no games with business. This was my first transaction at Smithtown Toyota, but wi More

by Austin D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Smithtown Toyota responded

Thank you so much for your wonderful review, Austin! We're thrilled to hear about your fantastic experience with Lou and Rocky at Smithtown Toyota. It's great to know that they provided you with thorough responses and a clear financial process. We appreciate your recommendation and look forward to assisting you with your future vehicle purchases. See you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 26, 2025

Been going to Smithtown Toyota for over ten years now, and they never disappoint. Impeccable service and fantastic products. Tom M. an John F. are always wonderful to work with. Wish I could give more t More

by Sean A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Smithtown Toyota responded

Thank you so much for your wonderful review, Sean! We truly appreciate your loyalty to Smithtown Toyota over the past ten years. It's fantastic to hear that you've had impeccable service and that Tom and John continue to provide you with a great experience. We look forward to serving you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 13, 2025

They were very quick, easy, and super friendly throughout the whole process. And I love my new car More

by Fbryan74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Schappert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Smithtown Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you found the process quick and easy, and that our team was friendly. Enjoy your new car! We look forward to seeing you again at Smithtown Toyota. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 12, 2025

The staff @ Smithtown is very friendly. They will bring out any and all cars/trucks you want to see/test drive. Be very careful when the calculate your tax rate and know they they will not More

by Michelle Vineski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Cacciola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Smithtown Toyota responded

Thank you for your feedback, Michelle. We're glad to hear that you found our staff friendly and that they took the time to assist you with the vehicles at Smithtown Toyota. However, we understand your concerns regarding the tax rate calculations and communication after your purchase. Your comments are valuable to us, and we encourage you to reach out directly so we can address any issues you might have experienced. Thank you for choosing Smithtown Toyota, and we hope to see you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 11, 2025

Rob was a pleasure to work with, and a gentleman,, I was happy when I met him, and very appreciative of his service More

by almac129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Schappert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Rob made your experience at Smithtown Toyota so enjoyable. He truly embodies our commitment to customer service. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 10, 2025

Honest, helpful, no games… Showed me options within my budget and gave me fair prices and good advice. Never felt pressured, or that there was any trickery! I highly recommend Robert Cacciola. You won’t b More

by Laura B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Smithtown Toyota responded

Thank you so much for your wonderful review, Laura! We're thrilled to hear about your positive experience at Smithtown Toyota. It’s great to know that Robert provided you with honest and helpful service without any pressure. We look forward to assisting you again when you trade in your daughter's car and help you find another vehicle. Your recommendation means a lot to us! Thank you again, and we can't wait to see you next time! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 02, 2025

Just leased my second Prius from Smithtown. Another great experience at this dealership. Thanks to Mike Bourne for making everything go smoothly and Diego for making the financial paperwork p More

by robkaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivera
Apr 02, 2025 -

Smithtown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had another great experience leasing your second Prius from Smithtown Toyota. Mike and Diego appreciate your kind words, and we’re glad to know they made the process smooth and easy for you. Your recommendation means a lot to us! We look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 02, 2025

Dealership is very friendly and had great personal, informative service. Dealers were very much interested in helping customers to the best of their ability. More

by Alexandrabrauer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Smithtown Toyota responded

Thank you for your kind words! We appreciate you taking the time to share your experience at Smithtown Toyota. It's great to hear that you found our team friendly and helpful. We strive to provide excellent service to all our customers. We look forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 01, 2025

Louis Bilous was great and very helpful. He made the transaction very easy and I would certainly come back. More

by gpereira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Smithtown Toyota responded

Thank you for your kind words! We’re thrilled to hear that Louis provided you with great service and made your transaction easy. We appreciate your business and look forward to welcoming you back to Smithtown Toyota in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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