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Smithtown Toyota
Smithtown, NY
1,193 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,193 reviews
August 28, 2018
Straight; forward selling Experience was great. Lou has a straight forward approach. He answered all of my questions and does not apply overbearing pressure to close the sa Experience was great. Lou has a straight forward approach. He answered all of my questions and does not apply overbearing pressure to close the sale. I highly recommend working with Lou at Smithtown Toyota when buying your next car! More
by RAV4owner
Employees Worked With
August 14, 2018
New 2018 Rav4 Had a Great!!! experience with Louis and the entire dealership. First time buyer at this dealership. Cooperative and met all needs. Would return an Had a Great!!! experience with Louis and the entire dealership. First time buyer at this dealership. Cooperative and met all needs. Would return and use again!! More
by Robert
Employees Worked With
August 06, 2018
Excellent experience and service I leased my 2016 Rav 4 here in June of '16. Despite getting off to a rocky start due to my own total lack of experience in cars (I had no idea how car I leased my 2016 Rav 4 here in June of '16. Despite getting off to a rocky start due to my own total lack of experience in cars (I had no idea how car prices worked. By the end I did. Learning experience at least, even I feel silly about it all), The staff (and Greg specifically) were more patient than they really had to be in dealing with my total lack of knowledge with car pricing. I've since gone back for multiple twice yearly checkups and such and haven't had a problem yet. Staff are always super friendly and helpful. I'd happily recommend them to anyone looking for a Toyata. More
by Car Novice
Employees Worked With
Greg Wire
July 10, 2018
Would go back again! Toyota of Smithtown was great. There was no pressure to buy. No "hard sell". Just for that, I would go back there again. Everyone was so helpful and f Toyota of Smithtown was great. There was no pressure to buy. No "hard sell". Just for that, I would go back there again. Everyone was so helpful and friendly. More
by Cosmic Brownie
June 28, 2018
Poor workmanship I have bought many cars from this dealership and the sales department is awesome, but the service department is terrible. I brought my 2016 Tundra in I have bought many cars from this dealership and the sales department is awesome, but the service department is terrible. I brought my 2016 Tundra in for an oil change back in March I should have checked the oil afterwards but I didn't my mistake. You would think you could trust the dealership WRONG). I check my oil after only 2000 miles and it was a quart low and the oil was dirty. You have to understand I change the oil in my truck every 5000 miles not 10000 like the manufacturer recommends. So I never need to add oil between oil changes and when I do the oil change my oil is still usually pretty clean. What this tells me is they never performed the oil change that they were paid to do. I'll take my truck to another Toyota dealer from now on. Stay away!!!! More
by Hanshi
Employees Worked With
Lauren called me back no help what so ever
June 20, 2018
Wow! mpressed!! I was so impressed with David Sung’s immense knowledge when I first met him. He told me of things that no other salesperson had mentioned when I visit I was so impressed with David Sung’s immense knowledge when I first met him. He told me of things that no other salesperson had mentioned when I visited the showrooms of other dealerships. He was also very pleasant, respectful, helpful and patient. After purchasing my vehicle nothing changed in that regard in fact David went over and above in assisting us. More
by Mimi
Employees Worked With
Guy , David Sung
June 14, 2018
Lou Bilous was GREAT! Lou Bilous at Smithtown Toyota made my car buying experience absolutely great! I know I got an excellent deal on my trade-in and the new Camry. Lo Lou Bilous at Smithtown Toyota made my car buying experience absolutely great! I know I got an excellent deal on my trade-in and the new Camry. Lou is knowledgeable and professional and he’s a really nice guy, too. He went out of his way to make sure I was taken care. Every aspect of the sale was easy and quick. I’ve bought a lot of cars before and no one ever took the time to go through every feature and detail like Lou did. That was really awesome. He also did the setup for my audio and phone. I’m very happy and completely satisfied with my new car and Lou made this experience truly exceptional! I love Toyotas and I highly recommend Lou Bilous. Thank you! More
by Laura Ginter
June 13, 2018
Windshield wiper flew off car Left car for tire rotation and state inspection Took only one hour and I was very pleased. Drove away and realized I had to reset all settings on das Left car for tire rotation and state inspection Took only one hour and I was very pleased. Drove away and realized I had to reset all settings on dashboard regarding my preferences. A few moments later a realized that my wiper blades were not even, one was resting higher than the other. I turned on the wipers and the driver side wiper blade flew off the car. I pulled over, retrieved the wiper blade and returned immediately to the service department. It too 20 minutes for two technicians to figure out how to reattach the wiper blade. I’m told that they would have examined the blade as part of the state inspection. Obviously after doing that the technician did not know how to reinstall it after it came off in his hand. Should have asked and or to,d someone. He did not. When I complained to the nasty service manager he assumed I drove into for service with the wiper not connected. How ridiculous. He also blamed the problem on the fact that they were not toyota wiper blades declaring my problem was due to the blades being aftermarket. More
by PAGS
Employees Worked With
Dave barholomew, Tania Hernandez
June 12, 2018
Best car dealer ive ever dealt with From the warm greeting right when i walked in to the very knowledgable salepeople the total experience was amazing. There was no pressure from the sal From the warm greeting right when i walked in to the very knowledgable salepeople the total experience was amazing. There was no pressure from the salesman they didnt circle around lime sharks like most places. And there were no surprises what they said was what it was they even had an insurance guy there that got me a better rate than my existing policy even the management was right out in the open not hiding in the back room i would recommend if your looking for a new toyota this is the place to go More
by Peteypop001
Employees Worked With
Guy albergo and john feranola, Tim Payton
June 11, 2018
Trish Shea I had the best car dealership experience I ever had with any other dealership. Trish had all the answers and was very knowledgeable. I was totally I had the best car dealership experience I ever had with any other dealership. Trish had all the answers and was very knowledgeable. I was totally pleased with her professionalism and knowledge. I would not hesitate to go to her or to send anyone else to her. More
by Susan
