Smithtown Volkswagen

Choosing smithtown Volkswagen was the absolute worst experience I have ever had in my car leasing life! I was close to going to channel 12 news so no one else had to experience what I did. My experience experience I have ever had in my car leasing life! I was close to going to channel 12 news so no one else had to experience what I did. My experience was like this; I had to get a lawyer and even then still had no help bc of corporate lying and telling my lawyer incorrect information leaving out pertinent information as to why I was activating the lemon law. It wasn’t until I wrote a letter and complained about this dealership to the better business bureau that I finally had some help. This letter to the BBB was written AFTER I wrote an initial letter to corporate about what was going on. Even with the letter they denied my case and refused to buy back the nonworking vehicle. THEN their lawyer quickly called me for reconciliation. VW corporate, Kelly in particular was a see you next Tuesday and should NOT be in customer service the way she speaks to human beings who are in need of… customer service. That’s her job. She should probably take a course on how to provide customer service prior to working in this department. She deserves to be fired. My car was stalling while driving it and was brought into be fixed 5 times at that point which is 2 times over the legal limit according to the NYS lemon law and yet I was still denied by corporate even though they couldn’t fix it. I was forced to service the car almost weekly and be left without a car and spent more time in rentals than my actual car as my car as broken day 11 of the lease with under 200 miles on it. I was forced to pay the full payment amount every month that was driving around in stock rental. Keep in mind I was paying high payments for a fully loaded Tiguan. Scott in service was the most disrespectful, lying man I have ever encountered. Rude man lacking empathy and kept telling me to “play the game.” Whatever that meant. I didn’t want to play a game I wanted a working car that I spend my hard earned money on. I wanted to use the extra ammenieies I was paying for instead of sitting in a stock Jetta for weeks at a time for the same price as my Tiguan. Get my point? He didn’t. He has now been “let go.” Hmmm wonder why. The financial guy is a thief who tried to rip me off by $2000 and then pretend that he didn’t realize he added an extra “0.” Oops! Im sure he probably thought I wouldn't notice. He also probably thought I was a dumb girl he can take advantage of since I was there alone trying to buy a car. Once they lied to me and tried to manipulate me into signing for the extra money, I stood up and walked out. That should have been my first red flag. Lesson learned. The dealership then harassed me into “getting my business back” after their “mistake” that they were “very sorry for.” They even had the “manager” come in to talk to me to apologize. I later found out he didn’t even work at that location. He works at the dealership across the street! Comical. I could go on for days writing about the full experience but I just don’t want to waste any more of my time than I already have. After a 13 month battle, I was out of the lease. They gave me a check in the amount of 13 months in car payments but I don’t thinks that was enough to be honest. The amount of time I had to be without a car, inconvenienced, treated like garbage. The hours spent fighting on the phone, finding lawyers, driving back and forth to drop the car off and pick it up and empty my stuff out and put my stuff back in etc etc… I should be compensated for it. I still feel like I should get a lawyer to go after them for what they did and how they treated me. Maybe I will. Maybe I won’t let it go. Stay far away from this location. But also, just know VW corporate will not help you. The customer service alone minus the xxxxty dealership experience will be enough that I will never own a VW for the rest of my life. All my friends and family agree because they saw what I went though and even dealt with it with me as well! Steer clear! You’ve been warned. More

The sale was far more important than the delivery of the Vehicle , both should be just as Important. Vehicle , both should be just as Important. More

I'll start by saying my comments here are related to the pre-owned dealership, I can't speak to new vehicles. A few weeks ago we purchased a 2022 that just came off a lease. I'll start with the "rigorou pre-owned dealership, I can't speak to new vehicles. A few weeks ago we purchased a 2022 that just came off a lease. I'll start with the "rigorous" inspection and reconditioning process for their pre-owned cars. They made a point to tell us they have very high standards for their pre-owned cars, they will replace the brakes before any other dealership would, etc. A few days after taking the car and getting it up to highway speed we could feel something wrong with the brakes. We took the car to the service center and the rotors were shot, so while the brakes technically passed inspection, a week after having the car we were dropping $700 for new rear brakes and rotors. Next up, we noticed a chip in the windshield when we went to test drive the car, not a huge deal but figured why not ask if they would be willing to fill it. They said no problem, but they wanted us to take the car the next day and wouldn't have time to fix it, so they would send someone to our house. Sounded easy enough, it wasn't. I texted our salesman for 4 weeks in a row, each time he said he would set up the appointment. It never happened and I got sick of asking. Again, not a huge repair, but if you say you're going to do something, do it. I would be very hesitant to drive the car off the lot with anything they say will repair in the future, you will be chasing and fighting with them to get it done. Lastly I want to speak about pricing, be prepared to pay around $5k more than the price you see online, the online price is just to get you in the door. Right away you're paying 10% more than the price you see as the price they show assumes a 10% down payment. I'll give them that one, it is in the fine print on the website but not easy to find. They're also going to hit you with a reconditioning fee around $2k and a $800 "admin fee". The strangest part about this experience was the sales manager mentioning to us multiple times how important reviews are, and the best compliment we can give them is to leave a positive review, yet they did nothing to make us want to give a good review. In fact it was the opposite, I don't really post reviews for anything, good or bad, but this experience was so disappointing here I am writing a negative review. I hope this can help at least one person avoid the headache we dealt with. More

First time there and service was amazing. The gentleman checking me in kept me updated through service. The gentleman checking me in kept me updated through service. More

Everyone at the dealership is knowledgeable and polite. Wait time is minimal and they keep you updated on the progress of your service. Wait time is minimal and they keep you updated on the progress of your service. More

I normally do not write reviews but in this case I am making an exception .I brought my Baby Ble Beetle that I adore ( and trust with no one) My vehicle was having error lights that I was very concerned making an exception .I brought my Baby Ble Beetle that I adore ( and trust with no one) My vehicle was having error lights that I was very concerned about and when I brought my vehicle into service , Jasmine in service put me at ease . She was kind, knowledgeable and showed concern not only for me but most importantly for my vehicle . I will definitely be back . Thanks again Jasmine for showing what the “ art of customer service “ truly is about ⭐️⭐️⭐️⭐️⭐️ More

Great customer service working with Jasmine and Sam the technician who took the time to explain everything clearly and made to feel comfortable as they explained the bill. Definitely would use them again s technician who took the time to explain everything clearly and made to feel comfortable as they explained the bill. Definitely would use them again since it’s important to have a trustworthy and knowledgeable source to take your car and they assured me that we can follow up anytime with any concerns. More

Anytime i close a deal in under 30 minutes with a dealership its a Good deal. dealership its a Good deal. More

It was a good experience and I enjoy it. I would recommend someone to share the experience I would recommend someone to share the experience More

The service advisor Jasmine Khan is great. She is very helpful and knowledgeable in the service of your vehicle She is very helpful and knowledgeable in the service of your vehicle More