Smithtown Volkswagen

Service was fine except for the fact that I’m still waiting for a call back to confirm that something was completed. Asked/calked several times and no response waiting for a call back to confirm that something was completed. Asked/calked several times and no response More

We had a VW Cross Sport 2023 and decided we wanted to replace it with a new 2026 . we were looking for a few weeks and were just deciding where we wanted to buy. It was late on Sunday we met Jacob. he le replace it with a new 2026 . we were looking for a few weeks and were just deciding where we wanted to buy. It was late on Sunday we met Jacob. he let us look at a few things explained different options let us drive a Cross sport with the options we wanted.I explained we had been looking and had gotten some numbers. he said let me put together some figures and if it makes sense I will get you the car in the colors you want. His numbers were a little bit higher but still good. this dealership was closer and the fact that he spent a lot of time with us explaining the different cars and options (Gave us no pressure) Even his manager let him do his thing. We decided this was the place to buy our car. We have bought a lot of cars, and I would say this was a good experience for a change. We picked up our car a couple of days later exactly what we wanted the numbers exactly what we agreed too, and we were on our way in a little more than an hour I hope and expect our future experience with the service department will be just as good Thank You, Jacob and Smithtown VW, More

Great customer service. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. More

Jasmine greeted me with such kindness and understanding it made me feel not only welcome.but confident in my decision to come to the dealership. it made me feel not only welcome.but confident in my decision to come to the dealership. More

Jasmine and the office manager have been amazing and I can’t thank them enough can’t thank them enough More

Joe did a great job selling us a pre-owned VW Tiguan. My son loves his new car. My son loves his new car. More

Joseph went above and beyond to get me in another car after having some issues with a previous Volkswagen. Went in for a service and drove home in a new car. All departments are friendly, not pushy and d after having some issues with a previous Volkswagen. Went in for a service and drove home in a new car. All departments are friendly, not pushy and do everything they can to work with you. Highly recommend! More

It was a pleasure dealing with Jacob, he was able to answer questions clearly and treated me well. answer questions clearly and treated me well. More

After a nightmare experience at a private shop, the folks at Smithtown VW went above and beyond to help me get my 2016 GTI running in top condition. I am very thankful for their time and efforts, which were at Smithtown VW went above and beyond to help me get my 2016 GTI running in top condition. I am very thankful for their time and efforts, which were exceptional. In particular, Phil Dellisola (service advisor) and Justin Lenski (Technician) were kind, knowledgable, and accommodating to my needs at every step of the process. More

Great service experience! . Jamie kept me informed throughout the service process. Professional, informative, and friendly. . Jamie kept me informed throughout the service process. Professional, informative, and friendly. More