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Smythe Volvo

Summit, NJ

5.0
6,432 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,432 reviews

September 20, 2021

this is the 3rd broken tire on the new 90 series...this issue has never happened to us with any other car..I'm not sure why an suv would have such poor tires...there is a reasonable chance that this is the More

by Tgianis1950
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Coward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Smythe Volvo responded

Thank you for your feedback. This flooding season that we’ve had has created many large potholes and the automotive industry is seeing a lot of tire repair across all brands in this area. Our service manager Regina will look into this. If you have any questions or comments in the meantime please reach out to her. Thank you for your feedback.

Sep 27, 2021 -

Tgianis1950 responded

this has nothing to do with the weather ....the tires have a problem...new tires should not fracture with normal driving issues

September 19, 2021

Never thought I would buy a Volvo, but after test driving the vehicle I fell in love with the XC90. It is Truly a luxury SUV. Furthermore, My Sales Associate Sam is absolutely the best. He made sure I was co More

by Tsarhicks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Shehata, Jeff Morocho
Sep 27, 2021 -

Smythe Volvo responded

The Volvo XC 90 truly is a luxury SUV and thank you for saying so. Welcome to the Smythe Volvo Family. Sam and Jeff are a great team they are wonderful ambassadors of our business and continue to make our customers happy. We appreciate your business.

September 18, 2021

Professional and pleasant 100%! From start to finish this dealership was fantastic. Everyone was friendly and so easy to work with! More

by Jessbruder1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Padilla Jr
Sep 27, 2021 -

Smythe Volvo responded

Professional and pleasant from start to finish is the experience we strive to provide to all of our customers. Thank you for taking the time out of your day to share your experience. We appreciate your business.

September 17, 2021

Jesus made my car shopping experience fun. I recently had purchased my first vehicle with him which was a 2018 Jeep Grand Cherokee Limited but ended up getting flooded from the hurricane 48hrs later. I was v More

by cchery385
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “The Fabulous Ms. Erin”, Francine O'Donnell, Henry Padilla Jr
Sep 27, 2021 -

Smythe Volvo responded

This is an awesome review and thank you for taking the time to share your experience in great detail. It is very rewarding for all of us to read. We hope you have many safe and happy miles in your new Jeep.

September 17, 2021

Outstanding! Great customer service.Very honest and Outstanding! Great customer service. Very honest and reliable dealership. Employees go far beyond what’s expected to help clients get what they need. More

by ktk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Flanagan really knows how to come across his clients’ needs. Very reliable , delivers what you need., Jeff Morocho
Sep 27, 2021 -

Smythe Volvo responded

Your time is very important to us and it is good to see our team staying focused on that. Thank you for posting this stellar review and thank you for choosing Smythe Volvo

September 17, 2021

Very customer focused and responsive to client needs and timing requirements. Jesus Garcia was very responsive and made the whole process seamless! Highest marks - great to work with Jesus again! More

by thomas.meagher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Smythe Volvo responded

Responsive to your needs and a seamless process these are aspects of the delivery process we strive to every time with each customer. We appreciate your business.

September 17, 2021

The dealership was responsive to my inquiry and worked to accommodate needs. Jesus and Jeff made sure I was comfortable during their interactions and provided contact information for any followup needed. Cla More

by MizzFreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Morocho
Sep 27, 2021 -

Smythe Volvo responded

“Class act service” is what we strive to provide all of our customers. We appreciate your time spent in posting this review. Thank you for your business.

September 17, 2021

Had a great experience. Had some delays due to a part coming in, but Bob constantly keeping us updated. Bob, Robert, Jeff and Ahbood made my experience excellent. Great communication and attention to det More

by dwoods469
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert, Jeff, Ahbood
Sep 27, 2021 -

Smythe Volvo responded

We are fortunate to have customers like you. Thank you for your patience and thank you for this outstanding review. Bob, Robert, Jeff, and Ahbood are true professionals.

September 17, 2021

I was greeted by a very welcoming receptionist and quickly introduced to my salesman, Jesus Garcia. He was very informative and knowledgeable about my vehicle and answered any questions I had. He made More

by Rfjf123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Smythe Volvo responded

Thank you for this fantastic review. It is wonderful to see that each person who handles you did an excellent job. We appreciate you taking the time to share your experience of our sales process.

September 16, 2021

Volvo was buzzing with activity and Mark was very patient and gave us great advice . We have been driving Volvo’s since 2006 and the service at Smythe is definitely part of our overall positive experience. More

by galantch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Sep 16, 2021 -

Smythe Volvo responded

Great to hear and thank you for taking the time to post these great words about our service department. Mark is real professional and very attentive to all of our customers. We appreciate your business.

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