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Smythe Volvo

Summit, NJ

5.0
6,430 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,430 reviews

June 30, 2021

Jesus was easy to work with, he treated my wife and me exceptionally well. He answered all our questions and was very knowledgeable about the XC60 that we were getting to replace the XC60 that was coming More

by drewras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Smythe Volvo responded

Jesus and Tom are an excellent team. Thank you for taking the time to share these kind words.

June 30, 2021

I was considering to buy a Volvo and Steve answered all my questions and was very helpful. If I decide to buy one, I will definitely go back to him. More

by LuLu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Badian
Jul 06, 2021 -

Smythe Volvo responded

Good luck with your decision and thank you for visiting Smythe Volvo. We are grateful for this wonderful review.

June 30, 2021

Jesus, thank you for your help finding the perfect car and deal. Tom was also super helpful in walking me through the features. Greatly appreciate your time!! More

by jessS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Smythe Volvo responded

On behalf of Jesus and our team, it is our pleasure. Thank you for choosing Smythe Volvo and for posting is five star review.

June 30, 2021

Outstanding service. Straightforward, no nonsense experience with every individual we met. Alon was our sales rep and was excellent. So easy to work with. I would happily recommend both Alon as a More

by D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alon Katende
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Smythe Volvo responded

It is really fantastic to read this review were you mention our entire team. Thank you for choosing Smythe Volvo. We hope you have many safe and happy miles in your new car.

June 29, 2021

Amazing Experience! Derek provided White glove service! would definitely recommend Smythe! More

by Tzvikeys
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derick Pahor
Jul 06, 2021 -

Smythe Volvo responded

Great review! Derek is very up to speed with his product knowledge. Thank you for choosing Smythe Volvo and thank you for your business.

June 29, 2021

Jesus Garcia was very thorough and knowledgeable about the car that I purchased. He was patient and answered all of my questions without hesitation. Kate More

by Katedonald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Jul 06, 2021 -

Smythe Volvo responded

Thank you Kate. If you read through Jesus‘s reviews you’ll see many of his customers say something similar to you. Thank you for taking the time to share your experience of Jesus and Smythe Volvo. We appreciate your business.

June 29, 2021

Feliz con mi camioneta muy bonita Gracias Jesús por todo More

by lorenalopezaz502
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jesus Caba
Jul 06, 2021 -

Smythe Volvo responded

Es un placer para nosotros que tenga muchas millas seguras y felices en su nuevo vehículo.

June 29, 2021

Alon was very courteous, friendly and helpful. I was impressed with how quickly Smythe got me a monthly payment I could work with and got me out the door in a timely manner. More

by Sarahochocki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alon Katende
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Gomez
Jul 06, 2021 -

Smythe Volvo responded

Your time is valuable and important. We strive to always keep this top of mind for every customer. Thank you for posting this great review.

June 28, 2021

Time is precious. I did my my best to respect your time. You and your dealership wasted a great amount of mine. We made arrangements for our children and drove an hour and 1/2 through traffic to get to ou More

by barringer_j
Customer Service
Recommend Dealer
No
Employees Worked With
Alon Katende
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randi Edelman
Jul 11, 2021 -

Smythe Volvo responded

On behalf of our team at Smythe Volvo we apologize. This is never the way we want anyone to feel. While we are disappointed in our performance, we are very appreciative of your detailed feedback. Although we love reading the great reviews we get sometimes the critical feedback like yours shows us areas we need to get better at and helps us improve. We’ve tried to reach out to and understand that you are busy. However if there is any way we can connect with you to discuss this a bit further and also see if there is a way to make up for our mistake we greatly appreciate it if you would reach out to our general manager, Kevin Flanagan we can try to make this a better result for you. Thank you for your time.

June 28, 2021

Bob - Chris and I found working with you and your team at Smythe Volvo a really smooth, professional experience. Besides offering us a beautiful car you provided us with outstanding service. Shout out to F More

by bud.mcnichol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine O'Donnell
Jul 06, 2021 -

Smythe Volvo responded

Five stars in all phases, thank you! It is wonderful to see you mention so many of our team members. Thank you for taking the time to share your experience.

Jul 06, 2021 -

bud.mcnichol responded

Love our Volvo. Love the Symthe team.

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