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Smythe Volvo

Summit, NJ

5.0
6,327 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,327 reviews

September 11, 2018

Great dealership and people I hate buying a new car, but Bill made the whole process so easy. He doesn't act like the usual "highway dealership" car salesman. Even though i kept More

by Linda B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Backes
Sep 11, 2018 -

Smythe Volvo responded

We have learned that time is one of the most important things to our customers. Bill understands that. Your time with us should be about what you, the customer, want and need. Thank you for sharing your experience. We'll see you in the service drive at your first service.

September 10, 2018

Excellent low pressure experience. Have been a customer since 2001 and just leased my sixth vehicle. I have appreciated the low key and transparent manner in which Smythe and its employ More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Smythe Volvo responded

Thank you. That is how we like to be known and what we aim for. Kyle is a true professional. Thank you for sharing your experience of Smythe Volvo.

September 08, 2018

Great Leasing Experience This is my second Volvo and, ironically, my second vehicle for which I contracted directly or through the owner / President of Smythe. My lease was pr More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Butfiloski
Sep 08, 2018 -

Smythe Volvo responded

We appreciate your loyalty. Thank you thank you for taking time to share your experience. It is rewarding to see you mention several people who helped you throughout the process. Enjoy Your New Car!

September 07, 2018

Excellent Experience Had an excellent experience with Kyle and the folks at Smythe. Perfect amount of information without pressure. Would definitely return for future Volv More

by AL303
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Smythe Volvo responded

Kyle has a certain skill at delivering just the right amount of information without overloading our customers. Thank you for sharing your experience and thank you for choosing Smythe Volvo. Enjoy your car!

September 06, 2018

Always an Exceptional Experience! This is the third car we have purchased from Smythe and each time we’ve had an extraordinary experience. Staff at Smythe are true professionals! We in More

by Kathleen and Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Lee, Bill Backes
Sep 06, 2018 -

Smythe Volvo responded

What a great review. It is truly appreciated and rewarding for us to read. We are fortunate to have customers such as yourselves. I hope you enjoy you car and thank you for choosing Smythe Volvo.

September 06, 2018

Great experience, great attention and extremely helpfull My experience was great overall, bill was great in helping out to get into the car that i was looking for and being very honest and straight forward w More

by Subi228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Backes
Sep 06, 2018 -

Smythe Volvo responded

Thank you for the recommendation. Bill is a solid person and very good at his work. We appreciate your time spent in sharing your experience. Thank you for choosing Smythe Volvo and enjoy your car.

September 06, 2018

Excellent, stress free, and flawless process. PJ Lee made this process so easy. He gave me every option and was attentive to what I needed. I have never experienced such a pleasurable experience More

by CAMays2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Lee
Sep 07, 2018 -

Smythe Volvo responded

PJ really is a good one. Thank you for such a resounding vote of confidence and recommendation. Your time spent posting this review is greatly appreciated. We look forward to seeing you at your first service.

September 04, 2018

Amazing customer service experience! I had an amazing experience at Smythe working with Bob! He and his team helped me in whatever way necessary to ensure that my experience was the best. More

by kmaurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Smythe Volvo responded

I love your new white Smythe Volvo. I hope you have many great memories in it. We appreciate you taking the time to share your experience with Bob. He really is great. Your feedback is very rewarding for Bob and all of us.

September 01, 2018

Great customer service. Another great experience at Smythe and with Dennis. He always explains the work that needs to be done and the car was ready when expected. Thank you! More

by Leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers, Dina Thomson
Sep 01, 2018 -

Smythe Volvo responded

Thank you for taking a moment out of your day to share your experience. It’s a pretty basic concept, Customers just want good communication and a thorough explanation. Dennis’s knowledge of automobiles and understanding of people enable him to deliver this kind of service consistently. We appreciate your business and look forward to seeing you next time around.

September 01, 2018

Great experience buying a used Volvo I bought my dream car here. I've been looking at the gorgeous C70 convertible for years now, and when I saw one pop up at Smythe Volvo, I rushed over More

by Michael King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Watson, Gabe Levy, Stephen Badian
Sep 01, 2018 -

Smythe Volvo responded

Firstly I want to thank you for taking the time to share your experience and to thank you for choosing Smythe Volvo. Both Gabe and Steve treat their customers like friends. They stay late and go above and beyond because that’s what you do for friends and it is a rewarding feeling to make them happy. Your feedback inspires them and all of us to view our work as an accomplishment and not just a job. I hope you get a lot of nice weather so you can put the top down. We look forward to seeing you at your first service.

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