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Smythe Volvo

Summit, NJ

5.0
6,338 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,338 reviews

June 26, 2013

I was in and out quickly, all my questions were answered, and everyone was pleasant and helpful, as always! It's why I continue to buy Volvos. More

by Lisa R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review.

June 25, 2013

Smythe Volvo's service department is second to none. Sean, Tony, Tom and Nick provide great service, advice and continually go above and beyond our expectations. When true customer service seems to be More

by vibennet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jun 26, 2013 -

Smythe Volvo responded

We, at Smythe, value your time and care about your experience. Responding to our survey is greatly appreciated. We look forward to your continued allegiance to Smythe Volvo.

June 22, 2013

We were very impressed with our experience at Smythe Volvo. Our salesperson, Tom Rzasa, was very fair and professional. He was very knowledgeable with all vehicle options and features available, took th More

by pf11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa
Jun 28, 2013 -

Smythe Volvo responded

Tom has been with Smythe Volvo for over 13 years. He truly represents our philosophy on how we work with customers and strive to create relaxing and stress free purchase experience. Thanks for taking time to let us know about your experience and drive safe!

June 20, 2013

I grew up in Summit and Smythe Volvo has always been a landmark in town. I searched the web once I saw the Volvo XC60 T6 on my ride home from work and I decided to start searching for any certified pre-ow More

by DavidPotter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kattwinkel, Kristian Henriksen, Ashley Butfiloski
Jun 20, 2013 -

Smythe Volvo responded

What an awesome review. Thank you so much for taking the time to let us know about your experience and we definitely appreciate the Home Town support. We strive to provide this level of service to each and every customer. Kristian is a valuable member of our sales team and he indeed has a bright future. When you are ready for the C70 just let us know! Drive safe.

June 19, 2013

I brought my car in for its 105,000 service and, although the car needed repairs I didn't anticipate, I trust the Service Department at Smythe to be honest and truthful about what the car needs to have done More

by Candace7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 20, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

June 19, 2013

I'm currently driving my 4th and 5th Volvos. And the 2nd and 3rd are still "in the family." I bought all five from Smythe Volvo and will return when the time comes for number six. A couple weeks ago More

by PEM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Doug was able to make a stressful situation less stressful and provide the level of service he did. Thanks for taking the time to send in this positive review.

June 15, 2013

All work was completed as promised. Honest appraisal of work that needed to be completed. Loaner car was offered if repairs were going to take longer. More

by Jetukel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2013 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

June 14, 2013

Amazing customer service!!! Kris was the best car salesman I have dealt with. Had the car ready fot me to test and when making a deal was able to get me what I wanted. The price was fantastic. More

by cap5490
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen, Kristian Henriksen
Jun 14, 2013 -

Smythe Volvo responded

Kristian has been a great addition to our sales team. We pride ourselves on providing our best pricing upfront and following through on the customer service we are known for. Enjoy your new car and we look forward to working with you again!

June 14, 2013

Working with Kevin was better than working with family. And we say that with authority since there's a Volvo dealer in our (distant) family. He listened well, responded quickly, and gave us a superior dea More

by bob8892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Kattwinkel
Jun 19, 2013 -

Smythe Volvo responded

It is truly great to see the President and Owner of Smythe Volvo still selling cars. Kevin loves the car business, believes in the Volvo product line, and most importantly puts customer satisfaction ahead of all else. We are glad to hear you choose Smythe Volvo and we look forward to seeing you again for your next Volvo.

June 13, 2013

My experience with Smythe Volvo was outstanding. David was friendly, courteous, responsive and efficient. He answered my calls after hours when I had questions and made sure everything was taken care of More

by JDubbs320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david graham
Jun 14, 2013 -

Smythe Volvo responded

We understand that customer service is not a 9-5 job and David exemplifies this trait. Thank you so much for choosing Smythe Volvo and we look forward to building a long lasting relationship with you.

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