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Smythe Volvo

Summit, NJ

5.0
6,336 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,336 reviews

June 12, 2013

we've been a customer of smythe volvo for 15 years. both of our cars have been exclusively services by team smythe. everyone at smythe is always friendly and professional. i always recommend smythe v More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 12, 2013 -

Smythe Volvo responded

I love your sign in name. We focus on being outstanding with every customer. Customers like you make it easy. Thanks for you kind words and loyalty. We'll see you at your next service.

June 10, 2013

I've been a customer for over ten years. The sales people are friendly but not pushy. They function as a team and are not competitive with each other. They treat you like family. The service people More

by homernoodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo, Tom Rzasa, Alex Kattwinkel
Jun 10, 2013 -

Smythe Volvo responded

We are so happy to hear about your latest experience at Smythe Volvo. Your continued loyalty is very much appreciated and we look forward to another 10+ years of working together.

June 10, 2013

Smythe Volvo Service in Summit NJ is excellent at everything they do. They are extremely friendly, helpful, trustworthy and honest. They go above and beyond to service and repair your car. I recommen More

by GinnyButera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Jun 12, 2013 -

Smythe Volvo responded

Thank you for this response. Just doing the basic things well is what many customers are looking for. We will always strive to provide this level of service. We'll see you time in.

June 08, 2013

I had a problem with my radio/Bluetooth. Doug helped me find the problem and it cost me nothing. He does a great job. Location is very convenient and shop is very clean. More

by Mattpower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 12, 2013 -

Smythe Volvo responded

You are correct. Doug is a valued employee. Taking care of customers in a friendly and efficient manner is the goal of all our service advisors. Thank you for taking the time to give us this good review.

June 08, 2013

This dealership is what the car business should be. For someone my age who has bought or leased many vehicles, this by far was the best car dealership i have ever been to. Team work and the service cou More

by drdenim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Stephen Bergamo, Alex Kattwinkel, Kristian Henriksen
Jun 10, 2013 -

Smythe Volvo responded

Thank you for leaving a positive review of our Sales Department for other Volvo customers to see! We are happy to hear our Sales Department treated you well, and you can look forward to the same excellent experience from our Service Department.

June 08, 2013

The service at Smythe Volvo is consistently outstanding. The service representatives that I deal with are always very attentive and make me feel like my vehicles a priority. They are extremely professional More

by drf62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Jun 12, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

June 06, 2013

Our experience at Smythe Volvo was very positive. Kristian was courteous and knowledgeable, and made our decision to lease the XC60 a fairly easy one. Since time is of essence, we were happy that the More

by CLVMVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Jun 10, 2013 -

Smythe Volvo responded

Thanks of taking time to let us know about your purchase experience. We know there are choices and appreciate the fact you chose Smythe Volvo. Enjoy your new car!

June 06, 2013

This is the sixth consecutive time I have purchased a Volvo from Smythe Volvo and from Kevin Flanagan. Each time the service has been excellent. It is always a pleasure doing business with Kevin. He is More

by sbirosak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 10, 2013 -

Smythe Volvo responded

Your continued loyalty to Smythe Volvo is very much appreciated. Kevin is the President and he leads by example. Reading your review brings to light the importance of providing outstanding customer satisfaction each and every time. Thanks for taking time out of your busy day to let us know how we are doing!

June 04, 2013

I have a 2011 XC60 and the remote key no longer worked to open the car. i called the service dept on thursday, May 30 and asked if i could come in on the next day since i was scheduled to be off. The servi More

by deallake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sargent
Jun 04, 2013 -

Smythe Volvo responded

I am very sorry to hear about your experience at Smythe Volvo, and thank you for bringing this to our attention. We do strive to be the best, but obviously we fell short in this instance and I apologize on behalf of Smythe Volvo. We take every interaction with a customer very seriously, and are focused on fixing what went wrong. Your business is very important to us. I would like you to grant us the opportunity for our service manager, Tony Plesh, to reach out to you tomorrow morning to discuss your experience and how Smythe Volvo can be of assistance to you. I can be reached directly at 908-273-4202 or via email at sbergamo@smytthevolvo.com. Please contact me so we can provide you the level of service you expected and deserved. Steve Bergamo Director of Business Development

June 03, 2013

Most dealerships use heavy pressure and hype, Symthe does NOT! My experience there was extremely pleasant. Everyone there was so helpful! I can't say enough good things about them. It is so refreshing to dea More

by bobbyv7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Graham, Ashley Butfiloski
Jun 04, 2013 -

Smythe Volvo responded

Thank you for your kind words. We are very happy to hear that you are so pleased with our performance. We strive to provide this level of service to all our customers. It makes our job very rewarding.

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