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Smythe Volvo

Summit, NJ

5.0
6,336 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,336 reviews

April 28, 2013

This is the second Volvo we've purchased from Kris and we will soon be purchasing our third from him. This is, without question, the easiest Auto dealership we have ever worked with and purchased car More

by MDS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Tony Plesh, Chris Henriksen, Nick Pavano
May 06, 2013 -

Smythe Volvo responded

Thank you for your great recommendation. Our sales staff tries to make the buying experience as easy as possbile. Loaners are something that we try to provide to every customer who needs it. We have recently expanded our loaner fleet to help alleviate the time constraints a loaner car can put on a service visit. Please let us know if there anything else we can do to improve your experience.

May 10, 2013 -

Smythe Volvo responded

You'd be surprised how many families we have as customers where we first meet them with young children and before you know it we are servicing their children's Volvos. It is a very rewarding feeling for us to have such great customers. We have just added more loaners so you should have less of a wait for a loaner your next time in. Thank you for your years of loyalty and business and thank you for posting this great review.

April 27, 2013

Mr. Pavano was very friendly, competent and accommodating. My car was ready much earlier then expected and I received a call when it was ready. As soon as I brought the car in for service and More

by MarieBoss
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 10, 2013 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

April 24, 2013

This was by far the most pleasant car purchase in our lives. The personalized service is unmatched. We felt we were the only customers in the dealership. From the sales person (Dave) to the finance per More

by lfdematteis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Graham, Craig Melquist, Alex Kattwinkel
May 06, 2013 -

Smythe Volvo responded

We are glad that we were able to exceed your expectations. Thank you for the great recommendation and good luck with your new Volvo. Our service department has a great reputation and will make your service visits pleasant as well.

April 23, 2013

This is the 2nd time I visited this dealershp . I have found that Nick and his staff very knowledgeable and honest. I feel that I could developed a very strong relationship of trust with this dealership. More

by pdicarlo23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 10, 2013 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Nick has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

April 10, 2013

This is the 9th volvo we have brought from this dealership . We find Kevin and his staff very knowledgeable and honest and feel that we have developed a very strong relationship over the years wi More

by tjohn1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Alex Kattwinkel
Apr 10, 2013 -

Smythe Volvo responded

Nine cars! That is the greatest compliment to our business. We really value the relationship that we have Kevin has built with you throughout the years and look forward to your 10th Volvo. We hope you enjoy your new XC90. Thank you!

April 09, 2013

I cannot say enough positive things about my experiences with the team at Smythe Volvo. I just picked up my new car a few days ago & they even make the experience of getting a new car pleasant. This is my More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Tony Plesh, Tom Rzasa, Nick Pavano
Apr 16, 2013 -

Smythe Volvo responded

Returning customers are the highest form of recommendation a business can have. We thank you for your continued patronage and look forward to your first service visit.

April 08, 2013

Once again I had a good experience with Smythe Volvo. Nick was polite and efficient as always as I added a few requests to the service list. I chose to sit in the waiting area rather than have a loaner More

by AlmaBR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 20, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

April 07, 2013

Service Advisor Nick Pavano provided outstanding customer service. He explained the seriousness of the required repairs and took care providing alternate transportation home for me. He explained the necess More

by Tjktjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 20, 2013 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Nick, like all our staff, is a real pro. Thank you for taking the time to post this review.

April 06, 2013

I've been a long-time Volvo user. The sales experience at Smythe is excellent and their servicing is terrific. They make it very easy, and I feel I get personal service, It's a pleasure doing More

by schusj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo, Alex Kattwinkel
Apr 16, 2013 -

Smythe Volvo responded

Thank you for the recommendation of our sales department. You can expect the same type of personal touch from our service department. Thank you, again.

April 04, 2013

We just leased an XC60 and had another great experience with Smythe. This is our third Volvo from the Smythe folks and certainly won't be our last. Kevin and his group are terrific. They make the entire More

by BPF70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Stephen Bergamo, Alex Kattwinkel
Apr 05, 2013 -

Smythe Volvo responded

A great review from a great customer. Thank you. Kevin sets the tone for the entire business and that comes through in our sales process. We look forward to continuing our relationship for many years to come.

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