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Smythe Volvo

Summit, NJ

5.0
6,332 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,332 reviews

March 05, 2013

My service experience has always been excellent. Smythe Volvo is responsive and very reliable. I would not hesitate to recommend their service to a friend. More

by jtp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 21, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

March 04, 2013

Always a pleasure dealng with Steve B. His professionalism, service and friendliness keep my coming back. Smythe Volvo has been a pleasure to work with. More

by frede382
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
fred | Frederick Magnani, Stephen Bergamo
Mar 05, 2013 -

Smythe Volvo responded

We are glad to count you among Steve's loyal customers. Long term relationships are what we and Steve are striving for. Enjoy your new Volvo and thanks for the nice review,

March 01, 2013

We have owned our Volvo car since 2007 and had it serviced there ever since. They are such a pleasure to work with. I have occasions where if they didn't have a loner available they have driven me to More

by akhsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo
Mar 02, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

March 01, 2013

It is always a pleasure to deal with Tom and Tony. Dealing with them assures us that work will be performed well. They have always taken good care of our Volvos and have also given reasonable suggesti More

by ignaciomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Mar 01, 2013 -

Smythe Volvo responded

Mar 01, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

Mar 02, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Tony and Tom were able to take care of your needs to the high level we have come to expect from them. Thanks for taking the time to send in this positive review.

March 01, 2013

The whole team at Smythe Volvo is fantastic. This is our second car purchased from the dealership and we would return when we are ready for another car. The service professionals are knowledgeable, welcomin More

by ourauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis with help with my iPhone, Nick Pavano
Mar 02, 2013 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

March 01, 2013

My most recent experience at Smythe Volvo while buying a new car was as good as I remember it being 10 years ago when I bought my very first Volvo. Today, I traded-in my 2002 Volvo S80 for a new 2013 S80, More

by danhajjar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 02, 2013 -

Smythe Volvo responded

We are happy to hear that your 2002 Volvo served you so well. Your new S80T6 is a fine automobile that will provide you with years of comfort and reliability that you have come to expect from Volvo. Kevin is the President of Smythe Volvo and sets the tone for the entire organization. There are not many owners who maintain a desk on the showroom floor. This shows his committment and hands on approach that is felt throughout our business. Thank you for your continued patronage.

Mar 02, 2013 -

Smythe Volvo responded

We truly appreciate your loyalty. It is very rewarding to have customers like you. We strive for and hope to always provide the level of service you have come to expect. I wonder what your 2023 Volvo will look like.

February 28, 2013

Steve made the whole process very easy. After telling him i wanted to lease and wanted to turn in my BMW two months early, that was not a problem. He explained everything to me, found a car I wanted, More

by tgreenhalgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2013 -

Smythe Volvo responded

Wow. What a great review. It sounds like Steve showed you why it does make a difference where you buy your Volvo. He is a driving force behind our nationally ranked Customer Satisfaction scores. He is also an integral part of the reason Smythe Volvo was recently names the National Volvo DealerRater of the year. Thanks, Steve.

February 28, 2013

I have owned many cars from several dealerships and have never experienced service this high. My car had a warranty issue that needed to be resolved. I had a family vacation planned and for my convenience t More

by emodel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Mar 02, 2013 -

Smythe Volvo responded

We truly appreciate your loyalty. It is very rewarding to have customers like you. We strive for and hope to always provide the level of service you have come to expect

February 27, 2013

Craig Melquist is an outstanding and attentive service-minded sales person who puts the customer's interest at the top of his priorities. He listens to the customer's "needs & wants" before making More

by jessicanord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Tony Plesh
Mar 02, 2013 -

Smythe Volvo responded

Thank you for the outstanding review. Craig and Tony are long time valued members of the Smythe team. Tony is the consumate professional and leads our service department by example. We try to help people buy cars based on their specific needs and wants. "Selling" people is a very short term business practice. We prefer long term, mutually beneficial relationships.

February 27, 2013

Outstanding service at a fair price. Doug MacAdam always does a fantastic job following up and explaining the repairs (I have a 'heritage' Volvo - and he and the team keep it that way for me!). Keep up the More

by alanbianchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 02, 2013 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Doug has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

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