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Smythe Volvo

Summit, NJ

5.0
6,331 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,331 reviews

February 14, 2013

Recently purchased a new car from Smythe Volvo. Everyone on the sales staff was attentive to my needs and they all worked together well. Pricing was very fair and the service outstanding. I am very partic More

by JP1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Chris Henriksen
Feb 14, 2013 -

Smythe Volvo responded

We appreciate your business and the fact you choose us over other brands becuase of the service you recieved is great! We all hope you will enjoy many miles of driving your new Volvo and we are always ready to be of service to you in the future.

February 08, 2013

We recently purchased the XC70 T6 wagon and are extremely pleased. Our sales rep Tony Catarino was extremely knowledgable about the car and took the time to review the many features prior to purchase. Having More

by Milkshakes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2013 -

Smythe Volvo responded

Thank you for taking time to let us know about your experience. We pride ourselves on knowing our product better than anyone else, and it shows. Enjoy your new Volvo!

February 05, 2013

Nightmare. From cutting into my new car (causing more Nightmare. From cutting into my new car (causing more problems than I brought it in with) to the second visit when their attempt to fix that issue More

by volvodriver13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Plesh
Feb 19, 2013 -

Smythe Volvo responded

I am the Service and Parts Director of Smythe Volvo Inc. Let me start by apologizing for your recent bad experience. I would like to find a way to make it up to you and would also like to better understand what happened in order teach our people and fix our processes so we don’t repeat this mistake with another customer. Although this is far from characteristic we always strive to exceed expectations and are very disappointed that we fell short of this in your case. Please contact me at your earliest convenience. Sean Flanagan.

February 05, 2013

I recently had my car serviced at Smythe only to have it quit on my way home. Thankfully, the service department was still open when I called, although it was very close to 6pm. Thank you Tony and Sean (I More

by Lori Murray.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : 3, Tony Plesh
Feb 11, 2013 -

Smythe Volvo responded

There is never a good time for and unexpected failure. Stepping up and doing the right thing at right time is part of the Smythe Volvo package we offer. Thank you for your understanding during this event. I am glad we were able to ease your stress and worry. We look forward teeing you next time in.

January 31, 2013

Another great experience with the service department at Smythe Volvo. I dropped my car off in the morning for a routine service, caught the train to NYC, and the car was clean and ready when I returned in More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Feb 11, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

January 28, 2013

This was my first visit to Smythe, the experience was great. I got there at 8am, Nick helped me with my registration and walked me out to the loaner at 8:15am. He also spent some time showing me the lo More

by volvonj08830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jan 28, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

January 28, 2013

I recently had my XC90 in for regular service and at the same time it needed a few things repaired as I'd been hearing some noises from the front of the car when at speed. Gary was very helpful in getting t More

by jkpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Nick Pavano
Jan 29, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

January 17, 2013

I have given this dealership and Craig Melquist the highest ratings because of the followig: Working with Craig was delightful. He was very helpful, polite, and well informed. He spent more than the av More

by Barbaraled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Mellquist, Craig Melquist
Jan 28, 2013 -

Smythe Volvo responded

Craig has been a valued member of our sales team for many years. All of us at Smythe Volvo strive each and every day to provide the best possible customer service, and Craig helps to make this happen. Thank you so much for the time out of your busy day to let us know how we are doing.

January 17, 2013

Great service for an old, but great shape '98 V70. Service/parts were great in trying to keep the costs down as much as possible. More

by lillardpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2013 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

January 16, 2013

I always feel that they go above and beyond to do the best work for the best price. Repairs are done quickly and it's great to have the help of a loaner car when it's necessary. More

by Cfallon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano , Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

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