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Smythe Volvo

Summit, NJ

5.0
6,331 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,331 reviews

January 16, 2013

The service team is top notch. I've been a Smythe customer for years and every time I need service, they've been extremely helpful. More

by Dardia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

January 16, 2013

Great service as ever. They are always friendly, polite, helpful and efficient. They are happy to suggest ways to save money by not doing non-essential maintenance work. More

by Georgina comrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

January 15, 2013

We always take our Volvo vehicles for service at Smythe Volvo - The Service Department Managers are friendly, polite and we respect their professionalism. We always feel safe when we drive our Volvos ou More

by Joyce L. Martinsen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Jan 15, 2013 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Doug, like all our staff, is a real pro. Thank you for taking the time to post this review.

January 11, 2013

We relocated to NJ from South Florida and have a leased Volvo XC90. Smythe Volvo has provided us with excellent service for our required and complimentary periodic service. The great service and professi More

by jldasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 11, 2013 -

Smythe Volvo responded

Thank you. We are proud to be a part of the Volvo family too and we hope it shows in all of our employees. Customers like you make our job easier. We appreciate you taking the time to send in this response. See you next time in.

January 10, 2013

Can't wait until you move to your new location and 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can More

by denniskennedy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 11, 2013 -

Smythe Volvo responded

We are excited to move to our new location just down the road. While we will be able to spread out more and we have planned of ways to maintain the "closeness" with our customers that our current facility provides. Thanks for the good review. We look forward seeing you next time in. Who knows it, it may be in the new facility on River Road.

January 10, 2013

Nick was great. he listened to the issue which is unusual for a service department. the issue was resolved in 1 day and I was given a lovely loaner car. thanks More

by rumrunner97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

January 09, 2013

The service team at Smythe Volvo always goes above and The service team at Smythe Volvo always goes above and beyond the customer's expectation. They not only do a great job servicing my cars but do a g More

by vibennet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jan 11, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

January 07, 2013

The salesperson was very courteous, knowledgable, patient and attentive. The finance department moved very swiftly and paperwork was prepared and organized. Finance also explained everything clearly and qu More

by AlexisL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Jan 07, 2013 -

Smythe Volvo responded

Thank you very much for the great review. Krisitian is our newest sales person and he is quickly developing quite a following amongst his customers. He has been a great addition to the Smythe sales team. Professional and efficient with that small town touch. If there is ever anything we can do to assist you just let us know. Enjoy your new Smythe Volvo!

January 05, 2013

Smythe Volvo is the best!! Both sales and service department staff are top notch. Friendly, efficient, informative, professional - I know I'm being served well, and I always seem to leave with a smi More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jan 11, 2013 -

Smythe Volvo responded

Tony is the best and thank you for saying so. The words you use to describe our service department are words we strive to deliver on. Your encouraging comments go a long way. We hope to always provide this kind of service. See you next time in!

January 04, 2013

Again the service department at Smythe was helpful. They are a dependable and professional operation. This time was (just) periodic maintenance but the last time I needed help their people were outstanding More

by AnotherJohnDoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

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