Smythe Volvo - Service Center

After a less than stellar experience a few years back with my XC60, I decided to return and give this dealership a chance on my 1 old XC40 that needed a standard 10K mileage tune-up. I booked the appoint with my XC60, I decided to return and give this dealership a chance on my 1 old XC40 that needed a standard 10K mileage tune-up. I booked the appointment two weeks prior and had reserved a loaner as I needed a car for the day. Pretty simple - get in, drop off car, and get out. When I arrived my experience was far from simple. 1) The driveway pull in was backed up when I pulled up, and I had to sit in my car a few minutes before anyone came out to move the car in front up, etc. While I can appreciate the fact that it was busy, this was already not the best start - with several techs walking around in circles while I waited. 2) I go to the desk and check in with a very experienced rep who tells me they are out of loaner cars and would I either a. wait while my car was worked on and they would get it in ASAP b. have them drive me home and come pick me up later on. I opted to wait, even though I was working and need to get back to my desk at home 20 mins away. I didn't have my laptop of anything else handy to be able to work, which is why I booked the loaner. I'd also needed a car during the day, which apparently was not in the cards. I was told it would be quick and prioritized, while my rep continued to engage with another customer who had his Lotus being worked on and didn't seem to be distracted. I then waited in the waiting area for 15 mins before deciding to get up and use the restroom. In the 20 or so mins since I'd left my car in the drive in area, it had not moved at all. When I asked the distracted rep about timing, he said my car was in and being serviced. I pointed out the car was sitting in the same spot where'd it'd been left when I came in, and not in the garage being worked on. I opted to take my car home, and was told they could book a new valet pick up service, no charge to me, two weeks later. I was like, I booked this appt 2 weeks prior and you've just wasted a good chunk of my morning with nothing to show for it. Based on my experience, I would not recommend Smyth for service and I'm taking my business elsewhere. More

Jessica and this dealership went above and beyond to help me with my tire. Thank you so much!!! Excellent customer service!! me with my tire. Thank you so much!!! Excellent customer service!! More

Doug McAdams is the best service provider for the past 30 years. Love him! He’s a true professional in so many ways. Always is looking out for my best interests. My family and I trust him with our lives. Tha years. Love him! He’s a true professional in so many ways. Always is looking out for my best interests. My family and I trust him with our lives. Thanks, Doug! More

I recently brought my Volvo in for its 40,000-mile maintenance service and had the pleasure of working with Doug, whose exceptional customer service truly made the experience outstanding. From the mom maintenance service and had the pleasure of working with Doug, whose exceptional customer service truly made the experience outstanding. From the moment I arrived, Doug greeted me with a warm, professional demeanor and took the time to clearly explain what the service would entail. He kept me informed throughout the process, answered all of my questions with patience and expertise, and went above and beyond to ensure everything was handled efficiently. It's rare to encounter someone so genuinely dedicated to customer satisfaction. Doug is a true asset to the team and made this routine visit feel like a VIP experience. More

Patrick has been my liaison with Smythe Volvo Service three times in the past six months. It is difficult for me to emphasize just how helpful, professional, knowledgeable, and exceedingly pleasant Patr three times in the past six months. It is difficult for me to emphasize just how helpful, professional, knowledgeable, and exceedingly pleasant Patrick has been in my interactions with him. I would accord him 10 stars if I could. Thank you Smythe Volvo for employing Patrick! More

Jessica was wonderful yesterday explaining my service options clearly. I will certainly be back to Smythe. options clearly. I will certainly be back to Smythe. More

Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not bother coming here. More

Jessica and Casey went above and beyond to fix the issue with my car. Great dervice with my car. Great dervice More

Very professional, pleasant and efficient from the initial phone call thru completion of the job at hand—an experience we should always expect initial phone call thru completion of the job at hand—an experience we should always expect More