
Smythe Volvo
Summit, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,253 service reviews
My front tire's sudden encounter with a road hazard in led to my most recent unscheduled, but outstanding visit with Smythe Volvo of Summit, NJ. The result, a large flap of the tire's sidewall, which scr led to my most recent unscheduled, but outstanding visit with Smythe Volvo of Summit, NJ. The result, a large flap of the tire's sidewall, which screamed, "Tow-In!!" First, the wonderfully responsive, no on hold or wait time, Volvo Roadside Assistance dispatched Rich's Towing w/driver Jonathan Nazario who assessed the tire, noting it was surprising the tire hadn't blown out, but it wasn't safe to drive on (NOTE- exceptional handling of my vehicle and smooth ride-along to Summit - thank you Jonathan!). At Smythe, my service associate Patrick McLaughlin GENTLY rolled my vehicle through the UVeye - a high-tech computer inspection which checks vehicles stem to stern, as well as underneath/on top. Tire treads, alignment, car dings you arrive with, the proof is in the photos and metrics of this high tech system, and the customer receives a copy as well. Patrick provided me with an estimate of time as well as cost, and kept me well-informed during my vehicle's brief stay. I had the option of updates either by phone, text, or in-person - CUSTOMER CHOICE. As I waited in the upstairs lounge, the snacks and refreshments were plentiful as is typical, and the area was meticulously maintained. Further, notably ABSENT were strong fuel/exhaust odors or loud noises common to other dealer waiting areas. During my stay, Sales Associate Kyle Jackson recognized me as he passed by the waiting area, and paused to ask about my stay. Kyle is another exceptional Smythe employee, from whom I had the pleasure of purchasing my youngest daughter's Certified, Pre-owned VOLVO S60. I explored the idea of renewing my tire warranty with Kyle, who then immediately suggested and arranged a meeting with Finance Manager, Santiago Piriz. Santiago appeared a few minutes later, with preliminary packages already prepared and in-hand, based on my car's mileage and needs. Although it was my intent to accomplish the tire warranty at that encounter, I did not feel any pressure to sign immediately, and no typical "sales" phrases either. The price is the price, here are the options, think on it, and let him know. I signed. Back to my vehicle, the ink was barely dry on the tire warranty, when Patrick came in person to let me know my car was finished...AND WASHED. As I paid, Patrick reviewed my future recommended service intervals with their anticipated costs (and times), and patiently answered my questions. Bottom line, over the years I have had the pleasure of owning a boxy Volvo wagon, an older S90, two S60's, an XC60, and now my XC90 hybrid. My service appointments at other NJ Volvo dealers have ranged from average (no red flags), to poor (not for lack of snacks in the waiting room, but basic repairs not fully repaired). It is for this reason that I choose to drive out of my local area to Smythe Volvo (or be towed there), where I have every confidence that my service, as well as yours, will be exceptional as well....and it's not due to your social media profile, but because that's the Smythe standard of service for everyone...PERIOD. Patrick and the other service associates will ensure your vehicle(s) are treated as if they will be driven by their own families. The team at Smythe has these great reviews for a reason... Try it here...kick the tires, you'll never look back :) More
Once again, I would like to reiterate my high praise of Patrick McLaughlin, who has been my liaison in the service department at SMYTHE VOLVO in Summit, New Jersey. I have the utmost confidence in him an Patrick McLaughlin, who has been my liaison in the service department at SMYTHE VOLVO in Summit, New Jersey. I have the utmost confidence in him and we have developed a nice rapport over the past year or so. He fit me in on Wednesday to have my Car inspected for a pre-owned certification, even though the schedule was completely full. Patrick’s demeanor is inordinately professional as well as exceptionally friendly, and I feel as if I can always count on him to go the extra mile for me. It is very much appreciated. Thank you, Patrick.! More
Jessica was amazing to work with and made everything so easy! I really appreciate her kindness and helping me in a time of need / urgency! easy! I really appreciate her kindness and helping me in a time of need / urgency! More
After a less than stellar experience a few years back with my XC60, I decided to return and give this dealership a chance on my 1 old XC40 that needed a standard 10K mileage tune-up. I booked the appoint with my XC60, I decided to return and give this dealership a chance on my 1 old XC40 that needed a standard 10K mileage tune-up. I booked the appointment two weeks prior and had reserved a loaner as I needed a car for the day. Pretty simple - get in, drop off car, and get out. When I arrived my experience was far from simple. 1) The driveway pull in was backed up when I pulled up, and I had to sit in my car a few minutes before anyone came out to move the car in front up, etc. While I can appreciate the fact that it was busy, this was already not the best start - with several techs walking around in circles while I waited. 2) I go to the desk and check in with a very experienced rep who tells me they are out of loaner cars and would I either a. wait while my car was worked on and they would get it in ASAP b. have them drive me home and come pick me up later on. I opted to wait, even though I was working and need to get back to my desk at home 20 mins away. I didn't have my laptop of anything else handy to be able to work, which is why I booked the loaner. I'd also needed a car during the day, which apparently was not in the cards. I was told it would be quick and prioritized, while my rep continued to engage with another customer who had his Lotus being worked on and didn't seem to be distracted. I then waited in the waiting area for 15 mins before deciding to get up and use the restroom. In the 20 or so mins since I'd left my car in the drive in area, it had not moved at all. When I asked the distracted rep about timing, he said my car was in and being serviced. I pointed out the car was sitting in the same spot where'd it'd been left when I came in, and not in the garage being worked on. I opted to take my car home, and was told they could book a new valet pick up service, no charge to me, two weeks later. I was like, I booked this appt 2 weeks prior and you've just wasted a good chunk of my morning with nothing to show for it. Based on my experience, I would not recommend Smyth for service and I'm taking my business elsewhere. More
Jessica and this dealership went above and beyond to help me with my tire. Thank you so much!!! Excellent customer service!! me with my tire. Thank you so much!!! Excellent customer service!! More
Doug McAdams is the best service provider for the past 30 years. Love him! He’s a true professional in so many ways. Always is looking out for my best interests. My family and I trust him with our lives. Tha years. Love him! He’s a true professional in so many ways. Always is looking out for my best interests. My family and I trust him with our lives. Thanks, Doug! More
I recently brought my Volvo in for its 40,000-mile maintenance service and had the pleasure of working with Doug, whose exceptional customer service truly made the experience outstanding. From the mom maintenance service and had the pleasure of working with Doug, whose exceptional customer service truly made the experience outstanding. From the moment I arrived, Doug greeted me with a warm, professional demeanor and took the time to clearly explain what the service would entail. He kept me informed throughout the process, answered all of my questions with patience and expertise, and went above and beyond to ensure everything was handled efficiently. It's rare to encounter someone so genuinely dedicated to customer satisfaction. Doug is a true asset to the team and made this routine visit feel like a VIP experience. More
Patrick has been my liaison with Smythe Volvo Service three times in the past six months. It is difficult for me to emphasize just how helpful, professional, knowledgeable, and exceedingly pleasant Patr three times in the past six months. It is difficult for me to emphasize just how helpful, professional, knowledgeable, and exceedingly pleasant Patrick has been in my interactions with him. I would accord him 10 stars if I could. Thank you Smythe Volvo for employing Patrick! More
Jessica was wonderful yesterday explaining my service options clearly. I will certainly be back to Smythe. options clearly. I will certainly be back to Smythe. More
Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not bother coming here. More