Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
147 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

24 yrs, 1 mo

Languages Spoken

English English

4.8

147 Reviews

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147 Reviews of Billy Shannon

August 29, 2026

Dealership Rating
Employee Rating

Smythe service has always been exceptional and this experience was as expected. Billy did his absolute best to get me in and out as waited for my car. The service manager Regina is always present and h More

by wdong11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Aug 29, 2026

Smythe Volvo Cars responded

We’re glad your service visit for your Volvo XC60 went smoothly and met your expectations. Knowing that you found Billy’s prompt assistance and Regina’s maintenance tips helpful means a great deal to our service team. Enjoy!

August 27, 2026

Dealership Rating
Employee Rating

Always great and personal service. The wait times are minimal and they pay attention to our needs More

by andremcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Smythe Volvo Cars responded

We’re glad the wait times were minimal and our team could deliver personal attention to meet your needs while servicing your Volvo XC60. Enjoy!

August 06, 2026

Dealership Rating
Employee Rating

Smythe Volvo is always smooth and efficient when our car needs service. They are in constant communication with us so we know what to expect, and when they were running behind, they offered to give me an Ub More

by adrienneleighstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Smythe Volvo Cars responded

Knowing that our communication kept you informed means a lot to our service department. Our team is pleased we could arrange an Uber for you and return your Volvo XC90 when it was ready. Thank you for trusting us with your vehicle. Enjoy!

July 07, 2026

Dealership Rating
Employee Rating

SMYTHE Volvo is the best place bar none to enjoy the process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! More

by TINAM0NAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that buying and servicing your Volvo C70 was such a positive experience. Your recognition of our team’s professionalism, kindness, and accommodating approach truly brightens our day. We look forward to welcoming you back whenever you need us again. Enjoy!

July 06, 2026

Dealership Rating
Employee Rating

Billy is very professional ,get to the root of my problems and is an considerate individual More

by Jmk236
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jul 06, 2026

Smythe Volvo Cars responded

We’re delighted to hear that Billy’s thorough approach resolved your Volvo S60’s issues. Thank you for the five-star rating and for trusting us with your service needs. Enjoy!

June 23, 2026

Dealership Rating
Employee Rating

Smythe Volvo was a pleasure to deal with. Never felt pressured and everyone was very attentive to our questions and needs. More

by asickinger1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 23, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re delighted our team provided attentive, pressure-free support as you chose your new Volvo. Congratulations on your purchase and we look forward to assisting you again. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

I received friendly, informative, efficient and customer-focused support throughout the entire duration of my 10,000 mile service appointment! More

by SML5529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jun 22, 2026

Smythe Volvo Cars responded

We’re delighted your 10,000 mile service for the Volvo XC90 Hybrid was handled with friendly, informative, and efficient support. Our team focused on providing attentive care at every step. Thank you for trusting us with your Volvo and we look forward to your next visit. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

Everyone was very accommodating. I was happy with all the employees that helped me. Satisfied. More

by DMDROST
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 22, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re pleased our team was accommodating during your Volvo XC60 service. Billy and the crew appreciate your kind words and look forward to assisting you again. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

Professional Great service everyone is friendly and great snacks in waiting area I highly recommend Smythe Volvo!! More

by TREVISWILLIAMS92471
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 21, 2026

Smythe Volvo Cars responded

We appreciate your recommendation and are glad you enjoyed the professional service, friendly team, and snacks in the waiting area. Billy and our service staff are delighted your Volvo received great care. We look forward to assisting you again. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

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