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Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
132 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English English

4.8

132 Reviews

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132 Reviews of Billy Shannon

May 15, 2026

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Employee Rating

Billy was very helpful explaining the repairs we needed and we had a great experience. Everyone is very nice. More

by AMYDODYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad Billy could clearly explain the repairs and that our team treated you well. We appreciate you trusting us to service your Volvo and look forward to assisting you again. Enjoy!

May 15, 2026

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Employee Rating

Fantastic service, attentive, responsive and accommodating in every way. Could not be improved. The best! More

by aedesq49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

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May 15, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that we provided attentive, responsive, and accommodating service for your Volvo XC60. Your praise as the best affirmation for our work makes our day. Thank you for choosing us for your service needs. Enjoy!

May 13, 2026

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Employee Rating

Once again great service . Billy was excellent . He listened to the problem I had . Would never go to another dealer when I am ready for a new car !!! More

by Annie
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 15, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us, Annie. We work hard to make sure our guests have an exceptional experience. We will share your comments with Billy and our team, and we look forward to working with you again. Enjoy!

May 13, 2026

Annie responded

Once again great service . Billy was excellent . He listened to the problem I had . Would never go to another dealer when I am ready for a new car !!!

May 13, 2026

Dealership Rating
Employee Rating

The many times I’ve been to Smythe service Patrick has been the tech helping me and has always been top notch. He is professional, accurate and always courteous. More

by LIZ.BRADY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry, Henry Zhu, Patrick Mclaughlin

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May 13, 2026

Smythe Volvo Cars responded

What a pleasure to hear Patrick has consistently delivered professional, accurate and courteous service during your visits. We appreciate your continued trust in us for your Volvo maintenance. We look forward to helping with your vehicle needs again soon. Enjoy!

May 13, 2026

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Employee Rating

Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Regina Krauza, Mark Terry, David Ferrence, Patrick Mclaughlin, Justin Torain

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May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 12, 2026

Dealership Rating
Employee Rating

So wonderful, I drive an hour away each time so I can go to them. More

by Loriibacich
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 12, 2026

Smythe Volvo Cars responded

Being willing to drive an hour for service on your Volvo XC60 really means a lot to us. Billy and our service team appreciate your loyalty and look forward to ensuring each visit is worthwhile. Enjoy!

May 04, 2026

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Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin, Justin Torain

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May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

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Employee Rating

Car body was damaged while at dealer. Never offered a loaner for the extra time it took to keep car/fix it. No communication/status updates from them unless I asked. No email response fro More

by catherinepearson0
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

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May 07, 2026

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

May 18, 2026

catherinepearson0 responded

Hi Kevin, I e-mailed both Mr. Gamba and Ms. Krauzer on 4/28 with no response. This car has been in service three times within 5 months of ownership. Two times because it would not start and once for an unusable back seatbelt, which should have been dealt with before turning it over to me when I bought it. The battery was replaced, which I found odd since it was replaced in 2024 with the previous owner. The alternator had to be replaced this last time and on top of that, the car was damaged while at the dealership. All in all, about 15 days we have not been able to use the car. My daughter had to miss her driving test in this car, the car she was continuing to learn in, because the body damage had to be fixed. My regret is not having a third party inspect the vehicle prior to me signing papers and handing over a check. But I thought the car would be in sound shape coming from Smythe, who had serviced this particular vehicle over the years. I am currently researching another car for my daughter which would hopefully be more reliable in the first year of ownership and I also want to get out of the warrantee I purchased along with the car should I be trading it in anywhere. This is my experience and I'm not happy to have to go through it. Folks taking the time to read all the way through, unless the car is certified pre-owned at this dealership, get an outside mechanic to double check the car's status mechanically and otherwise before purchasing. I learned the hard way thinking all would be OK mechanically, at least for the first year of ownership which I'm still in.

May 03, 2026

Dealership Rating
Employee Rating

Always in and out. Loaner was ready. Billy is always great to work with. We've bought and serviced all of our Volvos here. More

by Mlreese16
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 04, 2026

Smythe Volvo Cars responded

Thank you for the fantastic feedback. It’s great to hear your appointments are quick and the loaner was ready whenever needed. Billy will be pleased by your kind words, and we appreciate serving your Volvo needs time after time. Enjoy!

May 03, 2026

Dealership Rating
Employee Rating

The service is great. Billy took me right away and there was a loaner car ready for me. Thank you. More

by ATOV
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 03, 2026

Smythe Volvo Cars responded

We’re glad to hear your Volvo XC60 service went smoothly and that Billy was able to assist you right away. It’s great that a loaner car was available when you needed it. Thank you for your feedback. Enjoy!

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