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Smythe Volvo - Service Center

Summit, NJ

4.9
1,240 Reviews

1,240 Reviews of Smythe Volvo - Service Center

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August 05, 2022

Efficient clean polite timely responsible forward thinking Overall, a complete pleasure to deal with Mark and the team at Smuthe a Volvo More

by michelleflanagan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Smythe Volvo responded

We appreciate this five star review. Thank you for taking the time out of your day to share your experience of Mark and our service team.

August 04, 2022

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson, Andre Vasquez, Sue Shakil
Aug 16, 2022 -

Smythe Volvo responded

Thank you for the shout out for our service department. We appreciate it.

August 03, 2022

Stopped in to Smythe Volvo with a question about a part that I thought should have been in my XC40 when delivered but was not installed. Kyle stepped up and was generous with his time and effort to resolv More

by Richard
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Smythe Volvo responded

This is a great story and it’s good to see that Kyle was able to help you out. He’s a true professional and an example of what our whole team is like. Thank you for choosing Smythe Volvo over and over again, we appreciate your loyalty.

August 02, 2022

Service was prompt and provided with professionalism and with curtesy. Comprehensive explanation was given regarding services and repairs. More

by jciccone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Aug 04, 2022 -

Smythe Volvo responded

This is what we’re aiming for, thank you for sharing your experience. We appreciate your business.

July 27, 2022

Very responsive with my car difficulties and helpful with loaners and shuttle service. Fairly quick service. More

by Wayne12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Aug 04, 2022 -

Smythe Volvo responded

Thank you for sharing your experience with our service department. We have a great team.

July 25, 2022

I trust Doug to always perform just the work needed and to insure it’s done correctly. He’s been my service guy since 1999. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Smythe Volvo responded

Wow 23 years. Thank you for choosing our service department over and over again. Doug is a true professional and one of the best around. Thank you for taking the time to share your experience.

July 25, 2022

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in services! , Dina Thomson, Andre Vasquez, Sue Shakil
Aug 04, 2022 -

Smythe Volvo responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022 -

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 13, 2022

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

July 07, 2022

Sue texted me when my car work was done. Folks like Tom, Doug and Dina would come and discuss and explain additional work and what's important to do now and what is not. Other than that my o More

by Allen Whitehouse Station
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Jul 28, 2022 -

Smythe Volvo responded

Thank you for taking the time to post this great review. We appreciate your feedback and we will work on this part of our process.

July 07, 2022

Excellent service. Appreciated the customer service aspect of the detailed issues with the car and the phone calls to explain everything. I had an issue with the car an More

by Angelasuske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

David is a strong member of our team and he’s very good at communication. Thank you for posting this five star review.

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