Smythe Volvo - Service Center

Doug MacAdam -- Wonderful job -- as usual Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, ser Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, serviced and returned on time at the promised price. While waiting, the sales team lead by Kevin Flanagan reviewed my current lease and found a more favorable lease option. As usual, the Smythe Volvo did a wonderful job as usual. More

40,000 checkup vovlo and tom coward make it so easy to bring your volvo in for services and the free brand new loaner car is very cool! vovlo and tom coward make it so easy to bring your volvo in for services and the free brand new loaner car is very cool! More

Excellent Service Fit me in on short notice with a loaner car. Service was excellent, clear explanation for what was wrong and timely completion. Look forward to return Fit me in on short notice with a loaner car. Service was excellent, clear explanation for what was wrong and timely completion. Look forward to returning for future servicing. More

As usual, everything was excellent . Regina and Dennis fit my in at the last second. Service is always terrific, but I am super grateful to Regina and Dennis for getting me in on a mome . Regina and Dennis fit my in at the last second. Service is always terrific, but I am super grateful to Regina and Dennis for getting me in on a moment's notice! Thank you!! More

Service Plan / Reliability Horrible service. Buyers be ware of their service plan as the people dealing with your car are not such experts after all. I have been coming here for Horrible service. Buyers be ware of their service plan as the people dealing with your car are not such experts after all. I have been coming here for the past 5 years and my wife family for about 15. We have noticed that in the past 3 or 4 services they have even failed to give you services stickers so you don’t know when to come back. We had to beg for these in multiple occasions before we got them. I performed my 90K about 1.5 months ago and “everything was great”, or so it seemed. About close to two weeks ago my timing belt went. During my last two services with them, they didn’t mention to me that it was due for replacement (you can see a patter here with the attention to detail). They take a look and want to charge me $7,000 to change the time belt and aparently one of my valves broke as well. When I protested the amazing sum of money, they took a while, but came up with some story about a “rock” being the culprit. If I could post pictures I would, but it was the saddest excuse I’ve ever gotten just to shift blame and responsibility. It was not a rock and they should have told me about this since they are the “experts” and it’s the sole reason I purchased that service plan, so that “experts” took good care of my car. I always bought and replaced everything they told me to do in other to keep the car in great shape.... rotors, breaks, tires, etc. Anyway, needless to say, I ended up taking the car somewhere else and they charged about half of what the experts were charging. It is a sad ending to a great relationship. One where I would recommend friends to them because of my initial experience with the dealership. I would stay away from their service plan or service department as I don’t think they are honest or trustworthy. It wasn’t until I brought up “hey! You take care of this car!” That they came up with the sad excuse. Not reliable or trustworthy, which are qualities I would think you want in the people servicing your car. More

Stand behind their product I have a Volvo S 60 that was burning oil. It is out of warranty. Smythe contacted Volvo, who acknowledged the issue that some as 60s have with I have a Volvo S 60 that was burning oil. It is out of warranty. Smythe contacted Volvo, who acknowledged the issue that some as 60s have with burning oil and Was able to arrange for complete repair at no cost to myself More

Quick and Efficient I stopped by Smythe Volvo's service department on a Saturday afternoon for a broken piece on my XC40. Mike Watson looked it over and told me he would I stopped by Smythe Volvo's service department on a Saturday afternoon for a broken piece on my XC40. Mike Watson looked it over and told me he would order the part and call me by Tuesday. As promised, on Tuesday the part was in and ready to be installed. They put in a really nice loaner since I also asked for some other things to be looked over and reviewed. My car was ready to go the following day and ready for pick up. As always, there was excellent customer service with Smythe Volvo and everything was taken care of promptly. More

Satisfaction guaranteed! Tom and the entire team at Smythe are a pleasure to work with. Our 2013 XC60 still looks and runs like new. Thank you all. Tom and the entire team at Smythe are a pleasure to work with. Our 2013 XC60 still looks and runs like new. Thank you all. More

Always great service Always great service!! Had my car fixed very quickly and for a good price. They even washed it for me. Always fast and good service. Always great service!! Had my car fixed very quickly and for a good price. They even washed it for me. Always fast and good service. More

Excellent customer service I always go back to Smythe due to the service I receive. I now have a Ford and still go to Smythe for my service needs... They treat me like a "queen" I always go back to Smythe due to the service I receive. I now have a Ford and still go to Smythe for my service needs... They treat me like a "queen" Dina is exceptional and always takes the time to explain everything and go over my car. She goes above and beyond! She calls and updates me with everything. You are fortunate to have her as an employee. I have a Ford dealer by my house but choose to drive to Smythe for my service needs because of the service. More