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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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May 24, 2018

Happy customer When it comes to great customer service Smythe Volvo's Service department knows how to deliver. The building is updated and gives a feeling of qualit More

by Volvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson, Michael Watson
May 24, 2018 -

Smythe Volvo responded

Regina's award winning team is the backbone of our business and its because of their singular focus on customer service. Thanks for doing business with us and for taking the time to let others know about your experiences with us.

May 22, 2018

Great service I currently have a Ford and have always loved the service Smythe Volvo provided to me. I called to see if they would service my Ford and they could. I More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
May 22, 2018 -

Smythe Volvo responded

Whether it one dollar or one hundred thousand dollars we treat both you and your money the way we'd want our own treated. Mike is a great example of how great customer service should be done. Thanks for the opportunity and for your business.

May 08, 2018

Car Service Regina and Dina took excellent care of my car with professional and FAST service. I highly recommend this location for servicing your car - the team More

by Mkate22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
May 08, 2018 -

Smythe Volvo responded

Dina and Regina (and our whole team as well) like to be the ones to take car of your car and give you time to take care of everything else in life.... like enjoying it! Thanks for the opportunity to help and for taking the time to review us.

April 28, 2018

Doug is great! Doug is a consummate professional and always goes the extra mile to make sure my vehicle and I are well taken care of. He is a real asset to the ste More

by DrBecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2018 -

Smythe Volvo responded

We agree, Doug is a great compliment to our business who treats our customers like family and takes care of their Volvo's like they were his own. Thanks for taking the time to let others know.

April 17, 2018

Consistently excellent service Sometimes, you look for a "deal." Sometimes, you look for "value" or quality service. At Smythe, you consistently get excellent service. They treat More

by brcancio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Apr 17, 2018 -

Smythe Volvo responded

We like to treat you the way we'd like to be treated and Dennis's approach embodies our philosophy. Thanks for taking the time to let us know. Enjoy!

April 15, 2018

Great service, friendly staff, good price! Excellent customer service, very friendly and a good price! Dennis Jeffers helped me. He is service advisor and did a great job! I would like to recom More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Apr 16, 2018 -

Smythe Volvo responded

There is no better recommendation than that of a satisfied customer! Thank you for giving us the opportunity to help and for the compliments for Dennis - we agree, he's a gem!

April 15, 2018

Best Service Anywhere! Smythe Volvo/Tom went above and beyond to solve my vehicles issues to the point that they replaced the rings and then replaced the entire motor. Unhe More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2018 -

Smythe Volvo responded

We try to put ourselves in your shoes and work from there. Thanks for the opportunity and for your business. Tom has been with us for over 25 years and is a big part of our success. Enjoy!

April 11, 2018

Reset computer, unlocked valet modeand fixed on call feature Dina, Regina and the service team at Smythe Volvo are excellent. I went in on two separate occasions for my brand new XC90 and they helped me immedia More

by Mkate22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Apr 11, 2018 -

Smythe Volvo responded

Our award winning service team is second to none. We've always been focused on this because our founder, Sean Flanagan, started as a mechanic in Ireland and learned that gaining trust in service gains trust for life! We've been fortunate enough to keep that tradition alive. Thanks for your business.

April 09, 2018

EXCELLENT CUSTOMER SERVICE!!! Both Doug MacAdam and Lisa Soccaddato provided excellent customer service. Due to a scheduling change, I was unable to get to the car dealer before th More

by Apalma215
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2018

Tire Flat; Wheel Damage Recently, I damaged my front-right tire and wheel on a pothole. At the time I purchased my 2010 Volvo C30, I also purchased a tire and wheel insurance More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Smythe Volvo responded

This is great to hear. Thank you for taking the time to share your experience. Doug is a real professional and consistently makes our customers happy. I'm glad to hear you had the wheel and tire coverage. The warranty plans we offer can really make life less stressful when the unexpected happens. Seamless and easy that's fantastic. Thanks again.

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