Smythe Volvo - Service Center

Consistent Excellent Customer Service I've been visiting Smyth Volvo for 4 years. Over that time, I have consistently received great service. From their knowledgeable service advisors to I've been visiting Smyth Volvo for 4 years. Over that time, I have consistently received great service. From their knowledgeable service advisors to their reliable shuttle service, they make service trips easy. More

Rapid service The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creativel The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creatively solved it and saved me a lot on repair. When I came in for drop off for repair she and Dennis had me out in less than 5 minutes and dropped me at home. More

My sixteen year old Volvo XC70 finds finds love and TLC Bought a used Volvo with severe engine problems and 180,000 miles. I go it running by the mechanic who sold it to me but it needed further service tha Bought a used Volvo with severe engine problems and 180,000 miles. I go it running by the mechanic who sold it to me but it needed further service that could be done only by trained technicians. I chose to take it to Smythe Volvo in Summit where I met a service writer, Mike Watson. I wanted to have the dash instruments fixed and have the break fluid changed. Michael looked at my dinosaur and the first words out of his mouth were " you bought a great car" I explained that I just wanted a commuting car that would hold up to all driving conditions and would take on the task of a 15,000 mile a year commute. He had his technicians look over every inch of the car and create a shopping list of things that it needed or would need in the future. His list included a pair of wiper blades for the front headlights and a new license plate holder for the front plate. His confidence was pervasive and I had him replace the necessary parts. I ordered a rear tanneau cover from Roger in the parts department and a new dash cluster. I had the new dash cluster installed and now the car is just about perfect. Yes it is old, but so am I (67). Michaels confidence in my Volvo has transferred over to me and I'm not afraid to keep bringing it back to the dealership where you pay a higher labor fee but you get superior and professional service, Michael is absolutely honest, trustworthy and he is sincere when he tells you what you need and what you don't need. He is truly an asset of Smythe Volvo, yes you can get a new car but when it comes time to get something other that a routine oil service, you wonder if you really want to pay dealer prices. The answer is simple. Stand in service and note how many women drive in and approach the counter and talk to their routine service advisor. They describe the problem, surrender their keys and then go up to the lounge or go out for lunch with a friend. The women are not denigrated and talked down to but are treated with respect and given the information to make an informed service decision. Smythe Volvo is a winner, they have great new cars, certified pre-owned cars and they have a service department. My intent in writing this review was to get the president out of his chair and go down stairs to shake Michaels hand and thank him for a job well done. That's not enough, every one in service is working just as hard to meet and exceed client expectations. I was a service manager of a Porshce Audi and Volkswagen dealership years ago and Smythe has earned my service and loyalty in just four visits. My dinosaur will be serviced at Smythe for the next 300,000 miles and then I'll just go upstairs and buy another Volvo( new or used). More

First-Rate First-rate Tom Coward and his team provided a first-rate customer service experience. I would recommend this service center to our family and friend First-rate Tom Coward and his team provided a first-rate customer service experience. I would recommend this service center to our family and friends. More

Will only work with Dennis Can’t say enough good things about Dennis. Smythe Volvo is the only place I’d go to service my car specifically because of him. Will go out of his way Can’t say enough good things about Dennis. Smythe Volvo is the only place I’d go to service my car specifically because of him. Will go out of his way to make sure you’re taken care of and makes you feel like family. Spent a lot of money on service but I still wouldn’t take my car anywhere else. More

Very helpful and nice as always! Helped me with everything that I needed and took great care of my car. Had my car ready quickly and looking great! Helped me with everything that I needed and took great care of my car. Had my car ready quickly and looking great! More

Remarkable We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We decided to see if they could fit us in during our visit. We were delighted that they were able to accommodate us on such short notice! Better yet as the weather forecast changed we decided to depart for the south a day earlier. To our amazement, Smythe worked their magic and fit us in a day earlier. The service was performed quickly while we sat in their comfortable waiting room and our car was also given a courtesy wash ! A very pleasing experience, thanks to Doug, Regina and the service crew. This enabled us to start our journey south and avoid the bad winter weather that had been predicted. More

Another great experience with Smythe Smythe keeps our two XC70s running like charms. The quality of the work and the professionalism of the people can’t be beat! Everything is clearly ex Smythe keeps our two XC70s running like charms. The quality of the work and the professionalism of the people can’t be beat! Everything is clearly explained and any questions quickly addressed. A very trustworthy experience. More

Best service department I have ever experienced Smythe is the best service department I have ever dealt with (across all industries, not just for autos). Their reps are courteous, knowledgeable, an Smythe is the best service department I have ever dealt with (across all industries, not just for autos). Their reps are courteous, knowledgeable, and always looking out for their customers. In my case yesterday, this meant they worked to get my replacement fan motor covered under warranty, which was not a sure thing at the start of the process. The job was done in a few hours, and they even cleaned my (salt encrusted) sedan without charge. If you want a dealership with integrity (not always in abundance in NJ), Smythe is an excellent choice. More

Another excellent service It is a pity that our another family car, a 2015 XC60, was also involved in a rear-end collision within one month, which is the fault of the other car It is a pity that our another family car, a 2015 XC60, was also involved in a rear-end collision within one month, which is the fault of the other car's driver, but it is fortunate that we have the great help from Smythe Volvo and Michael Watson in particular. Initially the insurance company only gave us a check of $300 for a damage in the rear bumper, not enough even for an inspection. Again, Michael represented us to negotiate with the insurance company representative to get things sorted out. We very much appreciate his professional services, as it's no hassle with us at all, just like a normal service! We not only bought our cars from Smythe Volvo, but also are very happy to have our cars serviced by them. More