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Smythe Volvo - Service Center

Summit, NJ

4.9
1,240 Reviews

1,240 Reviews of Smythe Volvo - Service Center

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November 10, 2017

Top-notch customer service The team at Smythe went above and beyond to help us with a timely maintenance issue, ensuring that safety and family are more important than anything More

by volvo2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Smythe Volvo responded

Its easy to shine when everything is working the way it should - when things don't is the real test. That's where we try to go that extra mile to make sure you know we are here to help you regardless of what happens. Thanks for the compliment and for you business.

November 07, 2017

40k service I had an excellent customer experience and my car was very well taken care of. Mike was very thorough and very patient in explaining what had to be More

by TLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian and Anthony, Michael Watson
Nov 07, 2017 -

Smythe Volvo responded

Paying attention to the little details is one of the most important things we can do. For us that is the make or break of providing an excellent customer experience. Thanks for your review.

November 06, 2017

Excellent Work Andreaus did excellent work applying the pin stripe detailing to our car. He also followed up by buffing out some scratches on the trunk of the car. More

by Douglas Koppenol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreaus - detailing/body work, Dina Thomson, Michael Watson
Nov 06, 2017 -

Smythe Volvo responded

Its a team effort and we have a great team. Thanks for noticing. Enjoy!

November 02, 2017

Doug MacAdam Was Great I had a broken moonroof and Doug took the time to look the problem over and gave me advice not to let it splinter more, or the cost might be double. More

by BrianE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2017 -

Smythe Volvo responded

Doug is a true professional who will take the time that's needed to make sure we are doing the thing for you and help you understand all along the way. Thanks for saying so and for your business.

October 28, 2017

Service Department is fantastic I just had the best service experience of my life. The service department employees at Smythe are knowledgeable and responsive and go out of their wa More

by Lex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
October 28, 2017

Sales and Service are excellent Buying the car was a very good experience with Paul Leary. My first regular service was handled very professionally by Mike Watson. When I had a que More

by Douglas Koppenol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreas , Dina Thomson, Michael Watson
Oct 29, 2017 -

Smythe Volvo responded

Our team takes great pride in helping our guests. Thank you so much...and please reach out to us if we can be of any further assistance!!

October 19, 2017

Tom is the best! As usual, Tom provided me with excellent service. After having some issues with one of the rear seat belt airbag system in my S60, Smythe technicians More

by GfromChatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Smythe Volvo responded

Tom is exemplary in treating people the way he'd like to be treated himself. Thanks for letting other's know about one of our many Smythe Volvo treasures!

October 12, 2017

Always helpful and polite. Recently we had one of our Volvo’s in for service and even though within a week I had to go back three times, ( no fault of Smyths ) Doug made the pro More

by Regina Gabriel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Smythe Volvo responded

Doug is a true gem - and we appreciate you saying so. Thank you for taking the time to post a review. we're glad we could help!

October 11, 2017

I wish all of my services experiences could be like Smythe From calling for an appointment to pickimg up my car I am treated like a truly valued customer! Always very friendly and never pushing unnecessary wo More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Keppler (Tech) also gets a 5 Star for the great job on the car, Dennis Jeffers
Oct 12, 2017 -

Smythe Volvo responded

Dennis and Casey - they are a hard working pair that reflects real teamwork and care. Thanks for noticing.

October 11, 2017

Lifesaver I own a 2012 XC60. Needless to say....never had the battery changed and today was the day it decided to crap,out. At 4pm no less. With a couple of More

by kgulbish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician-Casey
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