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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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September 27, 2017

service i was getting frustrated with past experiences at smythe and after speaking with tina and regina all of my concerns were handled with aplomb. I'm grat More

by jen123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson
September 26, 2017

Great service Doug McAdam and Tina Dewald made this process very easy. I came in for a tune up and was out in an hour. Best yet, they gave me a guest pass to the Eq More

by adunleavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2017 -

Smythe Volvo responded

A workout at a Equinox - that's part of the luxury offer we started providing a few years ago based on customer feedback. It makes servicing your Volvo something you can look forward to in addition to our friendly and courteous staff. Sorry to brag but its just great! enjoy!

September 20, 2017

oil change and general service At 141,000 miles the Service Department continues to keep my vehicle performing in optimal condition; keeping me well informed and always pleasant. T More

by James77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Sep 20, 2017 -

Smythe Volvo responded

friendly and efficient. - we endeavor to be this every time we have the chance to help our customers. Thanks for noticing - enjoy!

September 19, 2017

Service The Service Dept. at Smythe Volvo is excellent. They treat each car that comes in as if it is their own. The work to be completed on my car was exp More

by Tempera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Sep 19, 2017 -

Smythe Volvo responded

Treating your car as our own is what we genuinely set out to do with servicing or selling any Volvo. Thanks for noticing and letting others know,

September 19, 2017

great service on my 2010 xc60 Service always exceeds my expectations at Smythe. Both of our cars are Volvos. Time for our 95,000 service. Dennis explained what needed to be done More

by jwkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Sep 19, 2017 -

Smythe Volvo responded

Exceeding expectations one Volvo at a time! That's what we strive for day in and day out. Thank you for your business.

August 21, 2017

Great Service! My service advisor, Doug MacAdam, makes owning a car at Smythe enjoyable. He's always quick (and happy) to help, and he does so completely. I apprecia More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Smythe Volvo responded

Yes Doug is happy and very efficient. He's also been part of our Smythe Volvo family since he was young and now has worked with us for over 30 years! We appreciate all of our coworkers and have many with us for a long time - but none longer than Doug! Thank you for your business.

August 11, 2017

Amazing salesman and service My car was scratched by an inconsiderate individual in a parking lot.. Chris was able to accommodate my schedule and the service person buffed out t More

by SIMA204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Henriksen
Aug 12, 2017 -

Smythe Volvo responded

Accommodating your schedule - its just what we do. Thanks for taking time to let others know about your experience.

August 06, 2017

Always great service Great service! Always have my car ready very quickly and in time for when I need it. Very nice and help me with anything I need to make sure my car is More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2017 -

Smythe Volvo responded

Doug is one of our 25 plus years coworkers - and we are very grateful to have him as part of our Smythe Volvo family. He really knows his stuff because he was once a Master technician himself working on our customers our Smythe Volvos! Thanks for taking the time to tell people about your experience with us.

July 30, 2017

Service Visit Resulted In Leasing My New XC60 Inscription I was in the Volvo dealership for service on my XC90 and as I waited I decided to go upstairs for a test drive on the XC60. It had been four years sin More

by workingmom51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Jul 31, 2017 -

Smythe Volvo responded

Bob is a true professional and an asset to our sales team at Smythe Volvo. We are glad to have him as a part of Smythe Volvo. Thanks for your time and your business. Enjoy!

July 24, 2017

Service Department Outstanding! Smythe Volvo never disappoints! I bought my VolvoXC60 from Smythe in October of 2014. Each time I have brought my car in for any type of service, th More

by Nancy O'Brien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina (Service Department) VERY helpful!, Kristian Henriksen
Jul 25, 2017 -

Smythe Volvo responded

Thank You Nancy for your kind words. Our service departments number one goal is 100% customer satisfaction each and every time our guests visit our store. Continue to enjoy your XC60, and as always..... Drive Safe!!

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