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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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July 17, 2017

Yearly Maintenance for my XC90 The schedule is great, and the service from Dina is great. Thanks Dina. Highly recommended to Volvo owners for this dealer no matter buying or service More

by Karl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jul 17, 2017 -

Smythe Volvo responded

We Agree - Dina is great! Thanks for your business and the recommendation.

June 29, 2017

Excellent service, very helpful. Service rep. was very helpful. Explained things well. Service was done on time. Car was washed which was a nice bonus. I will return. Good job. More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2017 -

Smythe Volvo responded

Great! This is what we work for every time you visit! thanks for taking the time to review us.

June 29, 2017

Service people great, car not so much I've had several problems with my new 2017 XC90 and needed to visit service on numerous occasions. They fixed the issues and seemed genuine in helping More

by WaltK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jun 29, 2017 -

Smythe Volvo responded

Genuine, friendly and Helpful - these are attributes that make part of the way we work with our customers every day. Yes - the new operating systems of our Volvo's can be upgraded and improved regularly and in order to do this (for now) does require a service visit. We look forward to when we will be able to download your Volvo remotely and save the trip. We appreciate your review and suggestions. We will work to improve on this going forward. Thanks for doing business with Smythe Volvo.

June 26, 2017

Professional and friendly service I have been heading over to this service group for over 10 years. The service team is on target with description and options. Good to know the people More

by ginnie o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2017 -

Smythe Volvo responded

Thank you for your 10 years of business with us. You can rely that we will always be honest and dedicated. We appreciate your review!

June 25, 2017

Excellent service by professional and courteous staff I have always had excellent experience with the Smythe Volvo Service staff. Doug MacAdam and Tom Coward for almost 25 years have provided me with sup More

by thunderbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2017 -

Smythe Volvo responded

Doug and Tom are two of our 25 plus year veterans and have provided excellence for all of that time. Its great to have people like this on our team who provide consistency to our customers. Thanks for taking the time to review us and for your business.

June 23, 2017

Amazing customer service I came in with a recurring problem in my new XC90 and left with the problem fixed plus a HUGE positive surprise from the service department. Regina a More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Jun 23, 2017 -

Smythe Volvo responded

You are very welcome and thank you for your business. Its our job to keep at it until we fix your Volvo to your full satisfaction and do so in a way that its a positive experience. We appreciate you taking time to say so.

June 23, 2017

Excellent I worked with Doug in the service department and found him to be extremely courteous, professional and knowledgeable. He stands behind what he says an More

by jmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2017

Loved it! It was such a great experience bringing my car in for its first service at Smythe Volvo! Sales helping me with my appointment and service for keeping More

by Gina M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen, Ashley Butfiloski, Dennis Jeffers
Jun 20, 2017 -

Smythe Volvo responded

We're glad our team could help you. Thank you for your business and for taking the time to review us.

June 16, 2017

Honest with High Integrity I had a great experience in service and this team solved a long-standing issue with my 2004 S40 not being able to pass emissions. Tom C was great but More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Jun 18, 2017 -

Smythe Volvo responded

Service is the backbone of our business and honest is the keystone of our service department. We only want to do what's needed - nothing more. Thanks for the vote of confidence and for your business.

June 09, 2017

Excellence! I am thrilled with the customer service of the folks at Smythe Volvo - my experience with Dennis was top notch. He is a kind, considerate and though More

by okay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jun 09, 2017 -

Smythe Volvo responded

We service all makes and all models - even if you have a Rolls Royce! ...... and we give everyone the same care and consideration no matter what they own. Thanks for your business.

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