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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,285 Reviews

2,285 Reviews of South Bay Hyundai - Service Center

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May 23, 2024

Over estimated labor and incomplete diagnostics. Failed to properly describe scope of work. Missed a critical issue More

by GREGG CARROLL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
May 24, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams. If you wish to discuss it further, please reach out at your earliest convenience.

May 22, 2024

Best Hyundai dealership in Los Angeles. Everyone was super nice and friendly, I’ll be coming back here again More

by briantolepld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Thank you again for choosing South Bay Hyundai and we look forward to seeing you again.

May 22, 2024

Jeremy is amazing. He is patient, kind, and very helpful. I trust my car is in good hands when he oversees its needed services. More

by acenturion1404
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
May 22, 2024 -

South Bay Hyundai responded

We are pleased to hear that Jeremy was of great assistance to you and will make sure he hears about your nice words. We appreciate you.

May 22, 2024

Being able to schedule my appointment online is a huge plus. Came early, but they were able to accomodate me, and they took about an hour to complete (30 min less than their estimate, which I assumed as b More

by kangs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
May 22, 2024 -

South Bay Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at South Bay Hyundai! If you need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2024

I dropped off my 2023 Tuscon for my 2nd service. The people are friendly and generally seem to like their jobs. The inside of the dealership is clean as well as the service drop area. More

by kathy46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kwak
May 22, 2024 -

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

May 22, 2024

Great customer service. Quick and easy super friendly staff highly recommend to friends and family . More

by Interesting review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo From Sales did an excellent job in helping me out.
May 24, 2024 -

South Bay Hyundai responded

Thank you for taking the time to leave us a comment on your experience with us. And of course, we have to thank you for recommending us to your friends and family as well. If there is anything you need please feel free to let us know.

May 22, 2024

Prior experience has been very good but my recent visit was mediocre at best. My vehicle was recently in for engine repair and the part had to be ordered, which is completely understandable. However, I was More

by biggjps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
May 24, 2024 -

South Bay Hyundai responded

We apologize for the frustration you've experienced with your vehicle's repairs at our dealership. We take your feedback seriously and are committed to resolving these issues promptly and effectively. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience this has caused.

May 22, 2024

Over two hours to change the oil and rotate the tires with an appointment is horrible. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who those people are
May 24, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us and we understand your frustration. Your feedback helps us improve.

May 21, 2024

Service was good Prompt. Kind, fast Car was was a bonus Also good coffee and snack More

by miraedoe510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

South Bay Hyundai responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 20, 2024

Not happy with experience. Top items on my list to be taken care of were the same from last year which were not handled then and now they are saying that warranty has expired More

by SARANDIPITY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience and understand your concerns. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you.

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