South Shore Hyundai - Service Center

I took my car into the South Shore Hyundai service dept. for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got for a thermostat replacement and a recall tow hitch inspection. I received a text message in the afternoon stating that my car was ready. When I got back to the dealership to pick up my car, my representative Isiah Washington passed me going out the door when I was coming in. I saw a gentleman at the desk to the left of Isiah's and I told him that I was there to pick up my car. He asked me who my presentative and I told him that I don't remember his name but he sits right next to you. He then asked me my name and I told him. He went to Isiah's desk where there was a pile of paperwork and pulled my document out and gave it to me. He also directed me to the cashier. I said to the gentleman "I should have asked the person to do my inspection, it's due at the end of the month. The gentleman asked me what they fix on your car? I told him that the check engine light was on and they had to replace the thermostat. He said to me that they couldn't do the inspection anyway because the check engine light was on. If they had done the inspection, the car would have automatically failed because they would have to reset the computer to remove the check engine light from the car. The car has to be driven for over 100 miles before you can do the inspection. I said it's ok. I normally go to Pepboys by my house to do the inspection anyway. I looked down at my document while waiting for the cashier to call me when I noticed a fee of $10. I thought to myself why did I get a $10 fee when my car was still under warranty. The cashier called me over and I approached. She said to me "your balance is $10" and I said for what? She looked through the paperwork and said you got your inspection done. I said, I didnt come in for inspection, so how can you do work on my car and charge me a fee without my authorization. "What if I didn't have the money to paid, would you have hold on to my car?" I just want to make this clear. I am not upset with the inspection being done. I am upset that it was done without my authorization and charged me for it and also I am writing this review because of Isiah Washington's response when I asked him about it. I paid the cashier the $10 fee and I requested to speak with the service representative Isiah. She called him on a walkie talkie. Isiah showed up shortly and asked what happened. I said "I just want to ask you a simple question." He said what. I said why did you do an inspection on my car without my authorization? He said, I notice that your inspection was past due and as a courtesy we did it. I said my inspection wasn't past due and you did not ask for my authorization to do it and you charged me. He said you're right, it was due. I said it's not due until the end of October because I got an email notification from the DMV. He said you are right. He said with an attitude that you don't have to pay the $10. I said I already paid the $10 but I just wanted to ask you why you did the inspection without asking me. "You can't just go around making repairs on people's cars and then charge them without asking for their permission." He then started asking people in the service area if they had $10 to give to me. "Does anyone have $10 to give to this guy?" I said to him "you don't have to be disrespectful about it and act as if money was the issue. It's the principle and how you go about it. I said I am the customer and all you need to do to take accountability and apologize to the customer. He said "There is no reason for me to apologize because I didn't do anything wrong. I've been a leadership role in service for over 25 years now and even if you think the customer is wrong just simply apologize and move on. which in this case Isiah Washington was wrong to do work on my car and didn't ask for my authorization. I was going to let it slide but it was how he responded when I asked him about it. This guy should not be public facing helping customers and doing what he did and does not take accountability. This is your reputation on the line. Frankly, I will not be going back to this dealership anytime soon and I've started telling people about my experiences there in the past 6 months. More

I just want to thank Andrew Mavros and his mgr. Anthony for providing me with excellent service. Their friendliness and professional demeanor made my day. Though South Shore Hyundai is Not th Anthony for providing me with excellent service. Their friendliness and professional demeanor made my day. Though South Shore Hyundai is Not the closest Hyundai dealership to my home— NOR is it the dealership From which I leased my car —it Is the dealership I will be returning to in the future. I highly recommend Andrew and Anthony — really everyone I met there. More

Brought in my car for some warranty service and when I got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heav got the car back the leather seat was ripped. I brought this directly to their attention and they initially denied it. It was obvious they place heavy machinery on my seats as the leather was crushed and was the first thing I noticed when I opened the door. I have vey low miles and take immaculate care of my car so I knew right away. I was told they would contact me but never did. I even stopped by the dealership again a few weeks later to see what the status was and I was again told I would be called and of course I never was. I left a negative review on another website and I was contact by a customer rep who promised to resolve the issue if I changed my review, Once I changed my review to a positive one I never heard back from them again after contacting that rep. with no response. I have had good experiences with this dealership in the past so it is disappointing they purposely avoided repairing the damage they caused. I would suggest if you do go here please document the exterior and interior of your vehicle before dropping it off and hope they don't damaged your vehicle as I am not sure they will take care of you. More

Serviced vehicle ,did not receive the vehicle 2nd day. Called several times asked to speak with Peter , "he is busy" no called returned email Joe .K no reply. after vehicle services 3 weeks ago, Blue " Called several times asked to speak with Peter , "he is busy" no called returned email Joe .K no reply. after vehicle services 3 weeks ago, Blue "Recommended maintenance" More

Isiah is always very pleasant and professional. I appreciate how he explains everything. He always asks if I’ll wait or pick up, and always gives me a time frame. I appreciate clear communication. I appreciate how he explains everything. He always asks if I’ll wait or pick up, and always gives me a time frame. I appreciate clear communication. He’s great! More

Terrible service department. They had my car to fix. Every day they told me the car is in the shop and we call you, and never called. Every time I called was on hold 1/2 to 1 hou They had my car to fix. Every day they told me the car is in the shop and we call you, and never called. Every time I called was on hold 1/2 to 1 hour, and then they hang up. I was on hold for 1/2 hour to speak to service manager, they kept telling me he is on his way to talk to you, and that never happened. They hung up. DO NOT TAKE YOUR CAR TO THEM. More

I buy a car here a year,and my sunroof glass broke 2 months ago ,took the car to them to fix and still nothing fix waiting for 2 months and They keep giving me the run around Unprofessional well nev months ago ,took the car to them to fix and still nothing fix waiting for 2 months and They keep giving me the run around Unprofessional well never buy a car here Again More

I am now pleased my car seems to be working well. The communication improved. I can now longer speak negatively about the service. The communication improved. I can now longer speak negatively about the service. More

Horrible experience. A simple fix is now extending Into the 5th day. I have been mislead and lied to from everyone in the service department. Nothing they say can be taken at face value. the 5th day. I have been mislead and lied to from everyone in the service department. Nothing they say can be taken at face value. More

went for NY State insp. told me i needed brakes,which i did. They told me my tire rod was inbad shape & neededto be replaced would take 5 hours! they had no loaners, had to leave for appt. I went to a dif did. They told me my tire rod was inbad shape & neededto be replaced would take 5 hours! they had no loaners, had to leave for appt. I went to a different hyundai service center for the NY State insp. a lo & behold no tire rod needed! What a bunch of scammers! Never going back there again! More