Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Have a problem in service department went last weekend Saturday to get my oil change. The next day car stated linking oil really bad. Took my car back to the dealership Monday are Tuesday and look at it a Saturday to get my oil change. The next day car stated linking oil really bad. Took my car back to the dealership Monday are Tuesday and look at it and told me there wasn't nothing wrong with my car that there was no oil linking from my car. Get back home my car still linking oil a lot. So I had my mechanic to look at my car and they said my oil pan was full of oil and my oil level was low. So I had to spend money this weekend to get my car back working the right way and I have left 3 messages no one call me yet and every time I call no one answer the phone and it's during work hours very disappointed right now. My entire could have had a lot more problems if I was paying attention to my car linking oil More
He didn't listen when I asked to get out the vehicle after two days. He told me on more than one occasion that's not how this works. Me and my children are now still in an unsafe vehicle that doesn't wo after two days. He told me on more than one occasion that's not how this works. Me and my children are now still in an unsafe vehicle that doesn't work properly . I feel like I got scammed More
Y can is worse than when I bought it in to get fix. I think my van was damaged in the shop. I think my van was damaged in the shop. More
Went in for an oil change and one other thing. It didn't take long and the lady checking me out was fantastic. I see the name Heather Druin so not sure if that was her. It didn't take long and the lady checking me out was fantastic. I see the name Heather Druin so not sure if that was her. More
This dealership will stand by their word and make sure you are happy and complete. After i purchased my truck and nearly two months later i noticed something wrong with my suspension. Brought it in and tu you are happy and complete. After i purchased my truck and nearly two months later i noticed something wrong with my suspension. Brought it in and turns out it wasnt covered under my warranty but they went out of their way to complete the repair with no cost to me. Due to the complication of the repair it did take longer than I wanted. Im not the easiest person to deal with but everyone at this dealership was friendly and professional the entire time. Thank you to the general manager Cameron and Sam in the service department who gave me frequent updates on my trucks status. April in service and Emily in the loaner car department were incredibly sweet and when i had to interact with them they made everything quick and simple. Justin in sales sold me my truck and I have to say he was not pushy like other sales people which i dont like but he was there to help me with my purchase while answering my questions to the point and very professional. If i know of anybody looking to buy a vehicle I will send them to him! Thank you Southern!!!! More
Staff was very easy to talk to service was quick and all expectations were exceeded expectations were exceeded More
I set a do not exceed limit on my service and the associate doubled it without contacting me for approval first. Then told me they didn't pay attention to that on the service request form. associate doubled it without contacting me for approval first. Then told me they didn't pay attention to that on the service request form. More
My service appointment was scheduled for 7:30am. Upon arrival I only had to wait for about a minute before my service advisor approached and checked me in. He's always so professional, polite, court Upon arrival I only had to wait for about a minute before my service advisor approached and checked me in. He's always so professional, polite, courteous and ready to meet your every need. He make me feel that he's concerned about the service on my vehicle as though it was his. He always recommend the Southern Dodge website when I ask about any service special coupons or discounts. I look forward to my next service visit. More













