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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,877 Reviews

1,877 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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February 13, 2025

Dealerships are supposed to be an experience in which one receives a service, I can not get one single employee to finish my jeep repairs. Not one employee knows the information about my vehicle every time More

by ravelly1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Deuso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rytter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My technician
February 13, 2025

Sam is always quick to get me taken care of. I use Southern for all of my automotive needs More

by ALLORNONEMOTORSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

My car was ready before the promise date, which was great. Good consumer experience. Respectful and friendly More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

I am very pleased with my service and Be returning for other service thank you for a job well done More

by peggy_ila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

See my response yesterday. Horrible service experience. Little to no communication from service advisor, and has to take truck back a second time. No courtesy driver available. More

by FIREDAWG51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Vanostrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Great customer service, and the work was done in a timely manner. Only downside was no loaner vehicles were available, which left me without a vehicle to use for a day. More

by Padovese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

My last visit to the service center started out pretty rough. No one’s fault. My service agent Tim Winter. Not only double check on my service warranty plan for me. At time of pick up. He explained that i More

by VERONICA.L.OSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Excellent attention to detail and the staff gives you 100 all the time.the best More

by Wrshepherdjr@aol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

This was my first time using “Express Service “. Coming in at 4 pm for an oil change. Heather Druin kindly explained that I could leave it over night, it would be ready first thing in the morning ( More

by VERONICA.L.OSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Druin
February 11, 2025

Great fast and trustworthy service! Only one place I trust with my vehicles. Good Job! More

by Roderick Whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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