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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,873 Reviews

1,873 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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February 13, 2025

Great customer service, and the work was done in a timely manner. Only downside was no loaner vehicles were available, which left me without a vehicle to use for a day. More

by Padovese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Excellent attention to detail and the staff gives you 100 all the time.the best More

by Wrshepherdjr@aol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

This was my first time using “Express Service “. Coming in at 4 pm for an oil change. Heather Druin kindly explained that I could leave it over night, it would be ready first thing in the morning ( More

by VERONICA.L.OSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Druin
February 12, 2025

My last visit to the service center started out pretty rough. No one’s fault. My service agent Tim Winter. Not only double check on my service warranty plan for me. At time of pick up. He explained that i More

by VERONICA.L.OSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

My engine warning light came on less than 25 miles from leaving the dealership, same thing happened after last oil change, very unhappy More

by felixtorrice
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Great fast and trustworthy service! Only one place I trust with my vehicles. Good Job! More

by Roderick Whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

They aim to please. Very accommodating, helpful, friendly service. They were able to finish the service in a timely manner. More

by Lu Ann Pruhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

The work that was conducted did not solve the problems for my Jeep. I had to take it to another mechanic to fix. Then Southern did not notify me when my car was ready. I had to wait for over a week and a More

by ktukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Winter
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

I have a service plan rt66 I was told I would get net but I got used tires. And they had cracks in them… More

by rlpayne3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Was not to happy on this last visit because of an emergency my service advisor was called away and my car sat unworked on for 3 days and I had a 7am appt on Wed & my car was not worked on until the f More

by margaritigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Supervisor (older gentleman) one star at best. Not very good with customers
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