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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,860 Reviews

1,860 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 28, 2025

Did not check my breaks and tires when safety inspection the first of the month. Need to bring the car back in two weeks about the tires loosing air. More

by pen4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
January 28, 2025

Phone is not always answered when calling the service department . Tina Dickerson could be more friendlier More

by happinessalways10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

It was my first time there. People were very nice. Relaxing atmosphere and the people working there were pleasant to speak with. More

by roberttkonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Quick service and helpful staff. I also love that they are a Southern dealership - great prices and accommodation. More

by MichelleT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Professional, courteous staff. Upfront on costs. Their rentals are top of the line. Much better than outside rental companies. Staff kept me informed at every point by sending vide More

by iamautry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEATRICE MILES CTP REGIONAL MANAGER CUS EXP COORDINATOR
January 24, 2025

Wonderful dealership with outstanding customer care. Tina was so helpful in keeping me updated with my vehicles progress. More

by dgunter553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 24, 2025

Have not hear from the dealership since the car was towed to the dealership. I do not know the process of the vehicle. More

by Kaylasteverson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Kayla. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

January 24, 2025

Service was great,wait time was a little long,however they were good,thank you More

by janelthorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with this feedback.

January 24, 2025

No problems, everyone were very helpful. Especially, Heather at the express service lanes. Thank you for making the service so easy to deal with. More

by JONLOVSIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Drein
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 24, 2025

The people I interacted with were Very friendly. However the service took way longer than expected. The reason why was not communicated. More

by lbarnett85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

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