Southern Hyundai Newport News

Larry was very customer centric and made my experience felt novel. He was a breath of fresh air and true consummate professional. felt novel. He was a breath of fresh air and true consummate professional. More

Was charged over 200$ for recall repair which was supposed to be done with at no charge. My check engine light came on on 02/13/2025 and I had my vehicle scanned via auto zone that following day whic supposed to be done with at no charge. My check engine light came on on 02/13/2025 and I had my vehicle scanned via auto zone that following day which I received the following diagnostic: p1326 code dealing with knock sensor. Looked up the code which dealt with a current recall and brought in my vehicle into the dealership. Upon arriving, the associate seemed uninterested in helping me or answering any of my concerns. I was initially told I had to make a appointment in order to be serviced and that even with making a appointment, my car still wouldn’t be serviced until a later date as the associate stated they were too booked. Once I stated my issue was a recall situation and that I’ve experienced a situation similar with another vehicle, I was then serviced. I was told after my vehicle service completion that I would be charged 200$ due to “unplugged wires” having to be replugged. When I asked if I could be shown the unplugged wires as I was unfamiliar with what the associate was claiming and wanted to confirm for myself, I was told I was not allowed in the work area but that my vehicle would be repaired and ready in under two hours time. I was charged for a service which was supposed to be of no charge and I was very dissatisfied with the customer service I received. More

The dealership is ok. The mechanics took longer than expected. Everything went well thus far. The mechanics took longer than expected. Everything went well thus far. More

Seamless drop off and pick up. The service requested was completed. No issues with technician or quality of work. The service requested was completed. No issues with technician or quality of work. More

Jeff M, in Service was outstanding and a pleasure to work with! This locations customer service is Top Notch AAA+++ with! This locations customer service is Top Notch AAA+++ More

The dealership is clean and well organized. The shop has proven time and time again that they are professionals. Excellent service. The shop has proven time and time again that they are professionals. Excellent service. More

It takes two long for an oil change. I was there at 7:00 o’clock for a 8:00 appointment and still didn’t get away from there until 9:20 . I was there at 7:00 o’clock for a 8:00 appointment and still didn’t get away from there until 9:20 . More

Everyone is interested in your satisfaction and goals. Hyundai has terrific vehicles. We have 110,00 miles on a Santa Fe….not a single problem. Hyundai has terrific vehicles. We have 110,00 miles on a Santa Fe….not a single problem. More

I was pleased with the service and I was impressed with how quick my state inspection was. how quick my state inspection was. More

I purchase my cars from Southern and have them serviced exclusively by Southern. The staff is friendly and anxious to make things work in a timely fashion. exclusively by Southern. The staff is friendly and anxious to make things work in a timely fashion. More