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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
1,029 Reviews
Call Service Center (757) 264-9084

1,029 Reviews of Southern Hyundai Newport News - Service Center

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June 20, 2025

I had an excellent experience The people were great they explained everything in a clear way so that it was easy to understand. More

by mustang.shelly
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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June 20, 2025

I dealt directly with Jeff Moien, I'm not sure who Rosado is but if he performed the maintenance on my vehicle I give him a 5 as well. More

by Whit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 20, 2025

The process for service so far appears to be very easy and efficient. The staff are pleasant and waiting area is welcoming. More

by Elderbilly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2025

Lazy inspection, rude service employee and misdiagnosed my brake issue which would have led to further damage had I not gotten a second opinion More

by shampoo_ferric2s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rosado
1.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Southern Hyundai Newport News responded

"Shampoo_ferric2s" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 19, 2025

This dealership is always right on time to fix whatever issue I have. Everyone is always curteous and polite. More

by kulestbabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 19, 2025

Southern hyundai has treated me right since day one of ownership of my santa fe. I recommend them to anyone in the market of buying a new or used vehicle. More

by MCRAE3.DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 18, 2025

Larry is always very helpful and keeps me informed of my vehicle's status. Process is easy and meets my needs. More

by NAKITA58
Recommend Dealer
Yes
Employees Worked With
Larry
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Jun 18, 2025 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 18, 2025

The dealership is very hospitable, has timely service, excellent communication, and easy to work with. More

by thekeenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 18, 2025

Ernesto was polite and attentive when checking me in for my scheduled appointment car services. More

by Glas76623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blyth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mosley Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 18, 2025

I feel very confident that Jeff takes care of the preventive maintenance & repairs needed on my car. More

by HENDX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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