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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
1,086 Reviews

1,086 Reviews of Southern Hyundai Newport News - Service Center

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July 11, 2025

This dealership is very efficient and helpful in addressing a minor concern I had regarding a service question. The issue was fully resolved to my total satisfaction. More

by jcfree2mail1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Although Pam -AI messed up my appointment details, I called the dealership and was able to speak with a human who resolved the problem. This visit required several maintenance services which took some t More

by hakyfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Fowler
July 11, 2025

Great experience with dealing with this dealership from buying my Tucson and having maintenance service performed. More

by lkbrewer58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

My reason for not giving all these people 5 stars is because not once did anyone e bother calling me to inform me as to what was going on with my daughters car. It would have been nice to know and kept More

by Pnuttysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

July 10, 2025

Did not have to wait long. They were backed up when I got there but I was out within an hour. More

by JBRONCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Thank you for the great service. My car is running smoothly, and I appreciate the excellent customer service I received. I was really impressed with how quickly they were able to rep More

by aimeefaison
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jeffrey moien
Jul 10, 2025 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 07, 2025

Consistently trustworthy and focused on high customer service. I always appreciate their respect for their customers and being timely and efficient. More

by brianobsouder
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 07, 2025

Great service. The lounge is clean and full of snacks, water, and coffee. Customer service was top notch. More

by cmiles367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 06, 2025

Very professional and friendly greeting. I dropped off my vehicle before my appointment scheduled and the service was completed earlier than I expected. Thanks More

by Vmaxrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 04, 2025

The service were very quick and very professional,they did every that I request doing my visit More

by STATEWIDEMEDICAL47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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