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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
1,031 Reviews

1,031 Reviews of Southern Hyundai Newport News - Service Center

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September 20, 2024

It was an easy process. Wait time was approximately one hour for oil change to be completed More

by RUDEGIRLW7
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 20, 2024

The service was quick. The people there were awesome. Everybody was sweet and very kind.. More

by djbiggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 20, 2024

Exceeded expectation in rompt service, results and documentation. Bonus ifcomfotablw waiting area, continuity of staff and friendliness. More

by richrinaldo41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Blyth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
September 19, 2024

I am very satisfied with the service received. The Service staff was friendly and attentive to me as a customer. I highly recommend the Service Center and will utilize their services for my Hyun More

by PSWADDELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 19, 2024

The service team was quick and they were friendly. Took time to listen to my concerns. More

by mfirth3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 19, 2024

Chris House is great He is the reason I bring all 5 of my cars to Southern More

by parimal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 19, 2024

Fantastic service! Highly recommend Hyundai Newport News. Quick and efficient work and kind service everytyme. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 19, 2024

2 1/2 hours for an oil change and inspection. What is the point in scheduling? More

by ggarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

September 19, 2024

Scheduling to picking up was 5/5 service, appreciate the timeliness. Very thankful my car was serviced and picked up on same day. More

by KFORREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 18, 2024

The dealership has always been 5 for 5 until points for service were discontinued. The corporate management should return to the customer benefits the purchased under the Hall banner keeping the long time More

by 2RSWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
4.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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