Southern Mazda Newport News

They were extremely helpful as well as respectful of my preferences I wanted for my car. I also liked the video I was given for my inspection. Makes me feel better as a customer seeing the car being analyz preferences I wanted for my car. I also liked the video I was given for my inspection. Makes me feel better as a customer seeing the car being analyzed. More

The dealership is over all good, however it would be better if it was fine tuned with experienced people to support those who have not been around long enough to provide customers with necessary details better if it was fine tuned with experienced people to support those who have not been around long enough to provide customers with necessary details. There was quite a bit that was missed once I committed to making southern my choice. I drove away lacking information that should have been presented, even without me asking. Also this seems to be asking about the service department and I have yet to have any dealings with them. Communication is key and there are too many instances that when communications need to be specific it is incomplete. More

Chanice and Kyle took wonderful care of me! Great purchase experience! I take delivery tomorrow! So excited. Great purchase experience! I take delivery tomorrow! So excited. More

Timely, efficient and informative service appointment Fixed what needed to be fixed and provided me with recommendations for additional service requirements Yhank you Fixed what needed to be fixed and provided me with recommendations for additional service requirements Yhank you More

Great experience … we didn’t know what we wanted but we got it and way under what we thought we would pay got it and way under what we thought we would pay More

I have enjoyed bringing my car in for service at Southern Mazda in Newport News. They are very prompt and efficient. I have never had any problems with my car afterwards. Everything has been great! Mazda in Newport News. They are very prompt and efficient. I have never had any problems with my car afterwards. Everything has been great! More

I had an appointment and it took nearly 4 hours for my service to be complete. I was told there were vehicles ahead of mine that had major issues. service to be complete. I was told there were vehicles ahead of mine that had major issues. More

The staff was friendly and the tech did a good job on the repair. The only complaint I have is the phone service to the service department was quite challenging. It's very hard to speak with someone when cal repair. The only complaint I have is the phone service to the service department was quite challenging. It's very hard to speak with someone when calling and a recording says the number is no longer in service. More

They had my car for almost a year before returning it to me . Every time I went in it was the same story that it would be done in a week . It took 10 months . me . Every time I went in it was the same story that it would be done in a week . It took 10 months . More

Damaged paint on my car when they removed the dealer sticker. I have sent email and text to address the issue but they do not respond and have been ignoring me. I am not happy at all and want the issue sticker. I have sent email and text to address the issue but they do not respond and have been ignoring me. I am not happy at all and want the issue resolved! More