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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
273 Reviews
Call Service Center (757) 872-0512

273 Reviews of Southern Mazda Newport News - Service Center

Sort by
June 20, 2025

I like the video sent after your service so you can see what they did More

by phonelady4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wells, carson
Report | Print
June 18, 2025

Always a pleasant experience. Got me in and out as quickly as possible. Very friendly staff. More

by ROJIMY1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown person in service dept
Report | Print
Jun 18, 2025 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 18, 2025

The Southern Mazda maintenance team are great. They are always professional and get you back on the road quickly. More

by LETHOMAS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Team
Report | Print
Jun 18, 2025 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 15, 2025

Service dept seems completely disorganized. Could not get answer if/when vehicle was ready. Lost invoice so no record what was done & took 1/2 hour to check out. Then charged 3% to use cred More

by Anyone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service managet
Report | Print
Jun 18, 2025 -

Southern Mazda Newport News responded

"Anyone" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 10, 2025

It was just an inspection and a recall repair. No surprises, and no problems to reoport. More

by JDONNELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor, don’t know his name.
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 05, 2025

Unresponsive calls, communicated mostly by text after asked not to and rushed in service communication More

by MAILBOX.CEH.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t member service member name
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

"MAILBOX.CEH.1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 25, 2025

Very helpful staff. They provide good communication throughout the service. I would recommend them to others. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Stern
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 25, 2025

I appreciate the staff’s willingness to make everything is done correctly and timely and explained clearly in the notes. More

by sarafina76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Roye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayden stern
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 22, 2025

When I walked in called me by my name and knew exactly what I was there for. More

by staycemh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden in service department
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 22, 2025

Prompt, professional, compassionate, thorough service. Worked me into busy schedule as I walk in. All issues resolved More

by HNVRA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in Services
Report | Print
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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