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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,302 Reviews

3,302 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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February 16, 2022

I have used Southern/First Team for at least 10 years. I don't intend to go anyplace else. I can rely on what you say/advise. More

by YOGAJAZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Jennings--he's the best! I trust him explicitly.
Feb 16, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 16, 2022

We have been buying our new Subaru cars from this dealership since 2003 and have had nothing shy of excellence from every employee we’ve encountered. From sales to service we are sold on First Team More

by RCOLLINS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Delisa Alvis, Mark Hardin, Mike Dickman
Feb 16, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 15, 2022

Always good quality work done promptly. Southern Team also keeps track of service requirements/recommendations. A pleasure to deal with. More

by HAMLENS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyse Allen
Feb 15, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 14, 2022

I was very pleased with the quality of work on my Subaru Legacy The service was excellent. I was a satisfied customer More

by doverstreet79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 14, 2022

The service staff was very courteous and helpful. Less wait time would be helpful. Thanks. More

by TMFALLON0
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2022

They have always treated us fair. And they have also did what ever we needed done to our vehicle. More

by RWELCH5725
Recommend Dealer
Yes
Employees Worked With
Grayson
Feb 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 11, 2022

I stayed away and continued to drive to another city where I always received perfect, friendly and prompt service. I now have a dilemma. Both are perfect, and friendly. More

by CARYL.ZARONIKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2022

Would have rated higher for the serving work but had to wait over 2 hours for oil change. More

by REVROB3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aslee
Feb 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 09, 2022

This dealership provides the service contract for my Jeep Renegade. Awesome service, easy to deal with, so friendly. More

by SPROBST4417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 09, 2022

Thank you for your prompt resolution to our concerns. All service personnel were excellent and not part of our previous rating. More

by cynthyw
Recommend Dealer
Yes
Employees Worked With
Sam, Alyse
Feb 09, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (cynthyw). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@southernteam.com or responding directly to this review. Hope to hear back from you soon.

Feb 09, 2022 -

cynthyw responded

Thank you for your quick response today on our concerns!

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